Plumbing Service Manager

Job Description

Job Description

What You Will Do

• Lead and support a team of residential plumbing technicians, providing daily guidance, coaching, and accountability
• Drive revenue growth through technician development, ride alongs, and performance management
• Monitor key metrics including average ticket, conversion, and overall team productivity
• Partner closely with dispatch to ensure efficient scheduling and strong customer coverage
• Help technicians improve their ability to present solutions, build trust, and deliver a great in home experience
• Support hiring, onboarding, and ongoing training to build a strong, stable team
• Address customer concerns and step in when escalation support is needed
• Ensure work is completed safely, professionally, and in line with company standards

What We Are Looking For

• Strong background in residential plumbing service, with prior leadership or management experience preferred
• Proven ability to coach and develop technicians to improve performance and confidence in the field
• Comfortable holding team members accountable while maintaining a positive, supportive culture
• Experience reviewing KPIs and using data to guide decisions and identify opportunities for growth
• Excellent communication skills with both customers and team members
• Organized, reliable, and able to manage multiple priorities in a fast paced environment

Compensation and Benefits

• Base salary ranging from $95,000 to $120,000, depending on experience
• Performance based bonuses tied to team results
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and professional development

At Frymire Home Services, we take pride in delivering comfort and service the right way. If you are a motivated leader who enjoys building strong teams and helping technicians succeed, we would love to connect.