Application Support Lead
VDart Inc
Job Title: Application Support Lead
Location: New York City, NY
Duration: / Term: Contract
Experience Desired: 8+ Years
Job Description:
The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams.
Key Responsibilities:
- Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting
- Coordinate with offshore teams for issue resolution Conduct governance calls and status updates Drive root cause analysis (RCA) for critical incidents
- Manage escalations and high priority issues Oversee release and deployment coordination Identify automation opportunities Maintain knowledge management practices
Required Skills & Experience
- 8 years in Application/Production Support Strong ITIL process knowledge Stakeholder management experience
- Experience in onsite-offshore model
- Strong analytical and communication skills
- Experience with tools like ServiceNow/Jira
Key Skills:
Application Support, Production Support, ITIL, Stakeholder management, ServiceNow, Jira
Vacancy posted 1 day ago
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