Telecommunications Analyst II

RESPONSIBILITIES:
Kforce has a client that is seeking a Telecommunications Analyst II in Saint Louis, MO.

Summary:
We are seeking a Telecommunications Analyst II to support and enhance enterprise communication systems that enable efficient business operations. This role is ideal for someone with strong VoIP experience who enjoys troubleshooting complex telecommunications environments, supporting users, and partnering with technical teams and vendors to deliver reliable communication services.

Key Responsibilities:
* Analyze business communication requirements and recommend effective telecommunications solutions
* Telecommunications Analyst II will administer, maintain, and troubleshoot enterprise VoIP and call recording platforms
* Configure and support call center functions, including IVR menus, call routing, holiday schedules, DIDs, and user changes
* Diagnose and resolve voice, data, and network connectivity issues involving VoIP systems, analog devices, voice gateways, and routers
* Support paging systems, remote access controls, and related communication technologies
* As a Telecommunications Analyst II, you will generate reports on system performance, availability, and usage
* Evaluate, test, and recommend new telecommunications hardware and software
* Respond to service requests, document work in a ticketing system, and provide timely customer support

REQUIREMENTS:
* Experience supporting Cisco Call Manager and enterprise VoIP environments
* Hands-on experience with Cisco Jabber and Cisco Finesse
* Strong troubleshooting skills across voice and data communication systems
* Experience supporting voice gateways, SIP-based communications, and network-integrated telephony solutions
* Experience working with third-party vendors to resolve telecommunications issues
* Experience integrating phone systems with door/gate badge access systems
* Knowledge of structured cabling, telecommunications infrastructure, and cable tracing techniques
* Knowledge of Microsoft operating systems, including Windows 10 and Windows Server (2008-2019)
* Familiarity with Microsoft Windows desktop and server environments
* Familiarity with 66-block cross-connects and structured cabling systems
* Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff
* Proven ability to analyze, troubleshoot, and resolve voice and data communication failures
* Ability to troubleshoot traffic from external vendors through cube routers
* Ability to configure and support voice gateways and related telecommunications equipment
* Ability to assess business communication needs and recommend appropriate technical solutions
* Ability to manage inventory of communications equipment, supplies, and tools

Preferred Qualifications:
* Experience with SIP trunking and voice network integration
* Experience supporting phone system integrations with physical access control systems

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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