Telecommunications Analyst II

Kforce has a client that is seeking a Telecommunications Analyst II in Saint Louis, MO. Summary: We are seeking a Telecommunications Analyst II to support and enhance enterprise communication systems that enable efficient business operations. This role is ideal for someone with strong VoIP experience who enjoys troubleshooting complex telecommunications environments, supporting users, and partnering with technical teams and vendors to deliver reliable communication services. Key Responsibilities:

• Analyze business communication requirements and recommend effective telecommunications solutions
• Telecommunications Analyst II will administer, maintain, and troubleshoot enterprise VoIP and call recording platforms
• Configure and support call center functions, including IVR menus, call routing, holiday schedules, DIDs, and user changes
• Diagnose and resolve voice, data, and network connectivity issues involving VoIP systems, analog devices, voice gateways, and routers
• Support paging systems, remote access controls, and related communication technologies
• As a Telecommunications Analyst II, you will generate reports on system performance, availability, and usage
• Evaluate, test, and recommend new telecommunications hardware and software
• Respond to service requests, document work in a ticketing system, and provide timely customer support
• Experience supporting Cisco Call Manager and enterprise VoIP environments
• Hands-on experience with Cisco Jabber and Cisco Finesse
• Strong troubleshooting skills across voice and data communication systems
• Experience supporting voice gateways, SIP-based communications, and network-integrated telephony solutions
• Experience working with third-party vendors to resolve telecommunications issues
• Experience integrating phone systems with door/gate badge access systems
• Knowledge of structured cabling, telecommunications infrastructure, and cable tracing techniques
• Knowledge of Microsoft operating systems, including Windows 10 and Windows Server (2008-2019)
• Familiarity with Microsoft Windows desktop and server environments
• Familiarity with 66-block cross-connects and structured cabling systems
• Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff
• Proven ability to analyze, troubleshoot, and resolve voice and data communication failures
• Ability to troubleshoot traffic from external vendors through cube routers
• Ability to configure and support voice gateways and related telecommunications equipment
• Ability to assess business communication needs and recommend appropriate technical solutions
• Ability to manage inventory of communications equipment, supplies, and tools

• Experience with SIP trunking and voice network integration
• Experience supporting phone system integrations with physical access control systems