Telecommunications Analyst

Opportunity SnapshotThis Telecommunications Analyst II role is a rare chance to work hands-on with enterprise VoIP systems and advanced telecom infrastructure in a stable, regionally significant public agency.Unique Technical Scope: Direct responsibility for maintaining and troubleshooting Cisco Call Manager, VoIP platforms, and integrated telecom systems including call centers and security access.Strategic Impact: Supporting critical communication infrastructure that underpins public transit and regional economic development operations.Strong Benefits Package: Comprehensive health, retirement, and voluntary insurance benefits that support long-term employee well-being and financial security.Key ResponsibilitiesAnalyze communication needs: Assess business units' telecom requirements and recommend effective telecommunications solutions.Maintain VoIP systems: Perform upgrades, maintenance, and troubleshooting on VoIP platforms and call recording systems.Manage call center configurations: Oversee IVR, call routing, DIDs, holiday schedules, and extension changes to ensure smooth operations.Diagnose and resolve issues: Troubleshoot problems with VoIP, analog equipment, cube routers, and network connectivity.Support ancillary systems: Maintain overhead paging and remote door/gate access equipment, coordinating vendor support as needed.What They're Looking ForVoIP and Cisco expertise: Proven experience supporting Cisco Call Manager, Cisco Jabber, and Cisco Finesse applications is critical for managing enterprise voice systems.Telecom troubleshooting skills: Ability to analyze and resolve complex voice and data communication failures, including traffic through cube routers.Preferred: Cisco and related telecommunications certifications, knowledge of SIP trunking, and experience integrating phone systems with door/gate badge access systems.#ACCEE #ACCPRI #J-18808-Ljbffr Accounting Career Consultants