SCHEDULER - CALL CENTER

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

• Knowledge of medical insurance terminology, computer skills for scheduling and familiarity of general office procedures and equipment, arranging appointments for care, providing exceptional customer service
• Verifying insurance eligibility and ensuring that insurance requirements are met prior to delivery of service
• Explains financial requirements to the patients or responsible parties including authorization process and deductibles
• Accurately processes all requests and documents appropriate information within a time-sensitive environment
• Ability to deal with the public with professionalism and compassion in stressful situations and prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly directs calls
• Ability to hear inquiries from patients, physicians, clients or staff, answer phone and speak with patients

• Extensive knowledge of medical/radiology terminology
• Minimum 3 years medical office/authorization/insurance experience, preferred
• Positive, upbeat disposition with ability to multitask in fast-paced environment
• Must be proficient in Word/Excel and EMR, have good organizational skills

High School Diploma or equivalent.

The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact View email address on click.appcast.io