Customer Service Representative

Salary: $17.88 - $25.93 Hourly
Location : City Hall, 305 Century Parkway, Allen, TX
Job Type: Full Time
Department: COMMUNITY SERVICES-WATER & SEWER
Division: UTILITY BILLING/COLLECTIONS
Opening Date: 10/09/2026
Closing Date: 10/23/2026 5:00 PM Central


DESCRIPTION
HIRING RANGE: $17.88 - 21.91 Hourly
FULL RANGE: $17.88 - $25.93 Hourly

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.

Join the City of Allen-a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple: "To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence."

At the City of Allen, our employees bring the PRIDE values to life:

• People First - Prioritizing others
• Respect - Treating everyone with courtesy and dignity
• Integrity - Serving with honesty and trust
• Deliver - Following through and exceeding expectations
• Excel - Driving innovation and continuous improvement

We do Work that MATTERS! Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov
Under direct supervision, performs technical aspects of cashiering, customer service, and billing for the Utility Billing Division. This is accomplished by answering the telephone, accepting payments, processing applications and paperwork, and maintaining customer account information. Other duties may include collecting and sorting mail, and interfacing with other City employees and citizens. This position does not provide direction to other employees.

ESSENTIAL JOB FUNCTIONS
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides customer service to the public and/or contractors by answering telephones, emails and voicemails, answering questions, processing various applications and paperwork, taking fees or payments, and providing information as requested.

• Completes cashiering duties by receiving, receipting, and recording payments, processing cash collections for other departments, receiving deposits and fees, balancing the cash drawer, and preparing the bank deposit.

• Completes departmental-specific data entry duties by maintaining customer accounts, authorizing credit extensions for past due accounts, verifying payment of bills and current service status, identifying and researching customer service problems and communicating problem resolutions to customers, processing work orders, preparing requests for service, terminations, repairs, and maintenance, preparing work orders for other departments, entering data into a computer, and tracking work orders.
• Completes other departmental-specific duties by collecting and sorting mail, directing service orders and requests to the appropriate departments, etc.
• Operates under the City of Allen's core values of People First, Respect, Integrity, Deliver and Excel.

JOB REQUIREMENTS

Education and Experience
Work requires broad knowledge in a general professional or technical field. Education and experience that provide the necessary knowledge and skills may also be considered, but a typical way to qualify is by obtaining:

• a High School diploma or equivalent and one (1) year of customer service experience, with cash handling experience preferred.

Conditions of Employment

• Clear criminal background check and pre-employment drug screen
• Safe driving record and Valid Texas Driver's License

SUPPLEMENTAL INFORMATION


Knowledge of:

• City rules, regulations, policies, and procedures with particular attention to codes and ordinances.

• Utility billing and customer service procedures, practices, and techniques.

• Modern office practices, procedures, and equipment.

Skill in:

• Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.

• Providing outstanding customer service and conflict resolution.

• Handling highly sensitive information and data with an absolute degree of confidentiality.

• Working effectively in a high-pressure environment with changing priorities.

• Effectively communicating in both oral and written formats.

Supervision Exercised:
Direct Supervision: Work is normally reviewed in progress and upon completion of assignments to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the task level; work is subject to both general and departmental policies, procedures, and guidelines.

Physical Demands/Environmental Factors:

• Standard office environment.

• Ability to sit or stand for long periods.

• Ability to operate city or personal vehicle for business purposes.

This job description does not constitute an employment agreement between the City of Allen and employee and may be revised by the employer as needed.


The City of Allen is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, national origin, sex, religion, age, disability, genetic information, or military status in employment or in the provision of services.

The City of Allen participates in the federal e-Verify program to confirm the employment eligibility of all new hires. All applicants must be legally authorized to work in the United States.
Jump into a full-time role (40 hours/week) with the City of Allen and enjoy a benefits package designed to support you at work and in life! You'll receive comprehensive medical, dental, and vision coverage, basic and optional life insurance, long-term disability, accrued vacation and sick leave, paid holidays, TMRS retirement with a 2-to-1 city match, a 457 deferred compensation plan, and longevity bonuses.

All City employees also have free access to recreation centers , including:
Plus, enjoy wellness challenges, book clubs, LinkedIn Learning, foodie groups, education assistance, CPR & Stop the Bleed training, leadership essentials, safety training, City Suite Event Center tickets, city conferences, health fairs, walking clubs, safety golf tournaments, possible hybrid or flexible schedules, and many more employee perks!

Find out more about our full benefits package at


Join the City of Allen and be part of Work that MATTERS!-apply today and make a real impact in your community while growing, learning, and thriving!
01


In the questions that follow, you will be asked for information about your education and work history. Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application.Please be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will deem your application "Incomplete", so please be thorough in answering the questions.Please indicate whether or not you accept these terms by checking the appropriate box below.

• Yes
• No

02


Are you legally authorized to work in the United States?

• Yes
• No

03


Are you currently employed by or have you worked for the City of Allen in the past?

• Yes
• No

04


Please indicate the highest level of education you have completed:

• High School Diploma or GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

05


How many years of relevant experience do you have? Please note: All relevant experience must be listed on the application.

• 4 or more years
• 3 - 4 years
• 2 - 3 years
• 1 - 2 years
• Less than one year

06


Do you have a current and valid Driver's License?

• Yes
• No

07


If you do not currently hold a valid Driver's License, are you able to obtain one prior to employment?

• Yes
• No
• Not applicable

Required Question