Technology Support Specialist

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press "shift + =". Some assistive technologies may require the use of a passthrough function before this keystroke. For more information, activate the button labeled "Explore your accessibility options". Frontline Applicant Tracking - Hillside Public Schools Applications will be accepted for the position of Technology Support Specialist. The Technology Support Specialist will provide support to the administrative and academic technology of the district. All interested personnel may apply by clicking on to the link to complete the application. Qualifications Bachelor's degree or higher Industry certifications preferred, such as, CompTIA A+, Network+, Security+, Microsoft, Google, Apple, or equivalent credentials Professional experience in training, computer support, help desk services, educational technology, cybersecurity, or a related technical field, preferred experience in a k-12 school district 4-5 years of experience supporting Windows computers, Chromebooks, tablets, classroom displays, and common productivity applications; preferred experience with Promethean displays, SMART Boards, Microsoft 365, Google Workspace for Education, mobile-device management, ticketing systems, remote-support tools, or student-information systems. Working knowledge of cybersecurity fundamentals, including phishing, password security, multifactor authentication, account protection, and data privacy Ability to develop and deliver technology training to adult learners with different levels of technical ability Strong verbal, written, presentation, organizational, interpersonal, and documentation skills Ability to work independently, manage multiple assignments, meet deadlines, and collaborate with teachers, supervisors, administrators, technical staff, and executive leadership Valid driver's license and regular access to a reliable vehicle for travel between District schools and facilities Required criminal history background check and proof of U.S. citizenship or legal resident alien status Responsibilities Develop and deliver individual, small-group, school-based, and districtwide technology training for teachers, administrators, supervisors, paraprofessionals, and support staff Train staff on the industrial use of Windows laptops, Chromebooks, Apple iPads, Samsung tablets, Promethean displays, SMART Boards, classroom presentation equipment, and approved educational applications. Collaborate with instructional supervisors and administrators to identify training needs and align professional development with District instructional goals. Serve as a liaison among the Technology Department, instructional supervisors, school administrators, and teachers Create presentations, quick-reference guides, video tutorials, frequently asked questions, onboarding materials, and step-by-step instructions Provide new employee technology orientation, follow-up coaching, office hours, classroom support, and refresher training Troubleshoot basic issues involving Windows devices, Chromebooks, iPads, tablets, interactive displays, printers, scanners, user accounts, Microsoft 365, Google Workspace, approved educational software, connectivity, and conferencing equipment Provide Level I support for District-approved hardware software, applications, accounts, peripherals, and classroom technology Refer unresolved, recurring, security-related, network-related, or advanced issues to the appropriate Technology Department Staff member or vendor Ability to problem-solve and utilize strong troubleshooting skills to resolve issues to ensure minimal disruption of service to end users. Performs other such duties as may be assigned by the Director of Technology/Superintendent Position Type Full-time Salary Range $60,000 - $70,040 based on education level and experience Benefits Eligible for medical, prescription, dental, and enrollment in the applicable NJ State Pension Program Need Help? We're here to help! For questions regarding position qualifications or application procedures, please contact Hillside Public Schools directly. For technical questions regarding the Applicant Tracking system, please contact the Applicant Tracking help desk using the Request Technical Help link below. #J-18808-Ljbffr