Director OF Operations

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! The Director Site Operations will have line management responsibility for the personnel at the sites assigned to them ensuring the clinical conduct at the site is being performed according to protocol requirements, local regulations and as delegated by the site principal investigator. This position will employ skills in community-based research and develop innovative site solutions that reach and operate in the heart of the community, supporting our commitment to diversity and inclusion in research, through analysis, experience and strategic solutioning. As Site Director you will promote a healthy, collaborative, and open culture environment at our sites as well as with the larger company. Qualifications Bachelor’s degree in health research, public health, or science or a related field Five or more years of experience in the clinical research industry or equivalent. 3 or more years supervising a team Excellent communication skills, demonstrated effective spoken and written communication, including willingness to ask questions when clarification or amplification is required Ability to cascade initiatives to site teams and ensure adaptation as well as success of the initiative. Demonstrated attention to detail and ability to adhere to instructions/procedures Good time management skills; efficient and resourceful in problem-solving Demonstrated ability to take ownership of the work, possess initiative, good follow-through; ability to work without supervision. Ability to receive and benefit from feedback; willingness to expand skill set and improve Flexibility in adapting to new procedures and environments Ability to work in a team environment Familiarity with research/data collection software Essential Functions / Areas of Accountability Community Site Leadership & Management Champion and take pride in your assigned research sites and communities internally and externally. Invest time in your site teams to hire and build a healthy, compliant, high-performance culture. Ensure sites are resourced with appropriated trained, experienced and licensed staff to enable trial conduct In collaboration with other Site Directors, ensure adequate back-up and cross licensed staffing to provide coverage for absence, securing the ability to deliver projects Maintain relationships with leaseholders to ensure effective collaboration and security of community site locations Ensure your site teams set clear personal and business goals, conducting reviews to foster a culture of collaboration, continuous improvement, and personal development. Capacity management of research site, collaborating cross functionally with leadership, sales, and fleet. Ensure patient experience and community engagement is at the heart of your research site teams. Train and mentor, your research staff and teams. Hold regular cross-site briefings to share experience, lessons learned and update on targets. Be physically present with your teams on a regular basis: Attend Site tours, PSVs, SIVs, COV’s and where applicable, monitoring visits Conduct site visits and reviews to support, coach, and evaluate needs Attend site audits and inspections. Ensure effective collaboration between your research teams, the Principal Investigator, Patient Engagement, Regulatory, Project Management and Fleet teams to delivery compliant and coordinated community research whilst mitigating risk Provide support to QA in all facets of work related to communications with and management of the site clinical teams Perform site self-audits and monitor performance and productivity of assigned sites Clinical Trial Management Support your sites in the attraction, consenting, and retention of clinical trial participants. Act as a primary point of contact for Project Managers for matters pertaining to your site Manage and develop CRCs to ensure they provide effective protocol training, system training, and study specific support to the research sites. Collaborate with patient recruitment to ensure project timelines are met and offer support as needed Monitor study randomization plans, patient retention, data completion, and overall compliance; take corrective action where appropriate – often by cross functional collaboration. Address CAPAs in an open and expediated fashion. Monitor study inventory usage and approve resupply requests Be in open communication with Project Management team to solve for how client supply chain management and decision-making impacts delivery at sites Customer point of escalation, per study communication plan Will serve as liaison between project stakeholders and leadership and maintain professional documentation for projects and deliverables Stay current with constantly changing clinical research technology and embrace innovation Financial Management Accountable for assigned research site P&L Forecast monthly enrollment goals, in collaboration with Project Management. Monitor performance on a daily and weekly basis to ensure monthly targets are achieved. Forecast site resource needs and set staffing models to achieve customer delivery Monitor Site inventory usage and approve resupply requests. Requires high degree of independent action and adherence to competitive timelines Available Benefits Medical Dental Vision 401(k) Company Paid Short Term Disability Flexible Spending Account (FSA) Health Savings Account (HSA) Paid Time Off Voluntary Benefits The typical base pay range for this role is USD $134,800 - $224,600 per year. Professional Case Management is an Equal Opportunity Employer. At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC). #J-18808-Ljbffr