Intake Coordinator

Intake CoordinatorWe say yes to people seeking help for addiction and mental health issues. We create pathways to recovery and purpose. We provide the right service at the right time, delivered by people with lived experience. We transform behavioral health systems through innovation, creativity andThe Intake Coordinator serves as the first point of contact for new clients or patients, managing the intake process to ensure a smooth and efficient entry into the organization's services. This role involves gathering essential information, verifying eligibility, and coordinating with other departments to facilitate the provision of care or services.Roles and ResponsibilitiesAnswering and routing phone callsGreeting clients and assisting them with administrative-related needsFiling client documents in appropriate hard copy folders and electronic foldersHIPAA-compliant task completionMust be adaptable to taking on more duties as assigned and an ever-changing workload day-to-dayAbility to field questions asked from clients and staffAbility to direct clients and staff to appropriate individuals to get needs metAccurate and efficient data entryAbility to develop a strong working knowledge of TNR services, policies, and proceduresAbility to learn and execute the process for completing Medicaid taxi vouchersAbility to learn and execute the process of entering Client UA's into Millennium.Ability to learn and execute the client intake process for entering into services.Scheduling client appointments.Qualifications and Education RequirementsHigh school diploma or equivalent; college degree preferred.At least 1 year of experience in the field or in a related field.Proven administrative experience.Knowledge of office management systems and procedures.Combination of education, experience, and licensure accepted.Employment is contingent upon receipt of a satisfactory state and federal background check.Must be able to pass pre-employment alcohol and drug screen.Preferred SkillsGoal and task oriented.Excellent written and verbal communication skills.Attention to detail and problem solving.Excellent time management skills and ability to multi-task and prioritize work.Strong organizational and planning skills.Proficient in MS Office.Excellent organizational skillsAbility to multi-taskCompetenciesWorking with others.Assessing strengths and needs.Linking to resources.Behaving Professionally and EthicallyReporting skills.Full Time BenefitsICHRA Coverage for Employee Health Insurance Policy Reimbursement (Health Insurance Policy Reimbursement)401K Plan - 100% Match Up To 5%Life & ADD Insurance Policy 100% covered by employerVision and Dental Policy 90% covered by employer10 Paid Holidays a YearPaid Time Off AccrualPaid Training and CredentialingShort term and long-term disabilityMonthly cash stipendSupplemental benefits including: critical illness insurance, accident insurance and hospital indemnityPhysical RequirementsThis role is primarily performed in an office building with standard office environment and controlled temperatures. When working outdoors or at a job site the employee may be exposed to construction equipment or other moving objects/equipment; reference job site specifics. The employee is occasionally required to lift and/or move up to 50 lbs. Employee is frequently required to sit, stand, walk, talk/hear, see, read, and personally interact with others.Requesting an Accommodation: If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed.