Senior Account Manager

Senior Account ManagerEverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.Position Summary:The Senior Account Manager leads strategic account relationships within a designated territory, serving as the primary point of contact between EverDriven and its clients. This role is responsible for building and maintaining high-level relationships with school districts, overseeing service delivery quality, and identifying opportunities for account growth. The Senior Account Manager partners cross-functionally to develop and implement scalable transportation solutions that improve client satisfaction, operational efficiency, and safety outcomes. This individual brings deep account management experience and a proactive, consultative approach to driving long-term client success.Salary Range: $80K - $95Kyr based on experience plus bonus potentialLocation: This is a remote role; however, the Senior Account Manager will manage key accounts in the Seattle, WA region, with occasional travel to Portland, Northern California, and Alaska, and must reside within the Seattle, WA area. This role requires regular, pre-planned travel to support customers, Service Providers, and operational initiatives across assigned accounts and markets. Sr. Account Managers are expected to maintain a high level of responsiveness during standard business hours to proactively address customer needs, manage escalated issues, and support timely operational resolution, up to five days per week.Responsibilities:Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation pointCollaborate with internal teams to execute transportation strategies that align with client needs and EverDriven's missionAnalyze account performance data and provide regular reports, insights, and recommendations to improve service deliveryDrive client retention and expansion by identifying upselling and cross-selling opportunitiesLead onboarding and implementation of new accounts, ensuring a smooth and successful transitionPartner with Field Operations to ensure quality standards are met and exceededServe as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutionsMonitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessaryAct as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountabilityManage and contribute to continuous improvement initiatives across accounts and operational workflowsMaintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planningEnsure alignment with EverDriven's policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirementsRequirements:Bachelor's degree or equivalent professional experience5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industriesProven ability to manage multiple high-value clients and projects simultaneouslyExcellent communication, negotiation, and relationship-building skillsStrategic thinker with the ability to analyze complex data and present actionable insightsProficiency in Microsoft Word, Excel, Outlook, and other relevant toolsValid Driver's License with a clean driving recordMust pass a background check and drug screening as a condition of employmentOccasional travel requiredBenefits:Medical, Dental, Vision insuranceVirtual Doctor Visits with $0 Co-PayLife Insurance (company paid)Short Term Disability Insurance (company paid)Long-Term Disability Insurance (company paid)Flexible Time Off (FTO)Paid HolidaysPaid Time to VolunteerFlex Spending Account (FSA)401K Plan (with an awesome employer match!)Employee Assistance ProgramEmployee Discounts ProgramEqual Opportunity EmployerEverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.