Customer Service Rep(01980) - S Robert Trail

Job Requirements You must be 16 years of age or older. General Job Duties Operate all equipment. Stock ingredients from delivery area to storage, work area, walk‑in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person. Essential Functions and Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination to make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Work Conditions Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Fumes from food odors. Exposure to cornmeal dust and cramped quarters including walk‑in cooler. Hot surfaces/tools up to 500 degrees or higher. Physical Requirements Standing : Most tasks performed from standing position. Height of work surfaces between 36" and 48". Walking : Short distances for short durations. Sitting : Paperwork done in office at desk or table. Lifting : Bulk product deliveries unloaded by hand truck; cases up to 50 pounds. Deliveries may include cases of ingredients and supplies weighing up to 50 lbs. Cases lifted from floor and stacked up to 72". Carrying : Large cans (≈3 lbs, 7 oz) carried from workstation to storage. Pizza sauce (≈30 lbs) carried from storage to front of store. Trays of pizza dough carried 3 at a time, ≈12 lbs per tray. Pushing : Move trays placed on dollies; force up to 7.5 lbs. Trays may also be pulled. Climbing : Sometimes navigate stairs or climb ladder to change prices or perform maintenance. Stooping/Bending : Forward bending at waist necessary at assembly station. Duration 30‑45 seconds repeated continuously during the day. Crouching/Squatting : Occasional to stock shelves and clean low areas. Reaching : Continuous reaching up, down, forward; above 72" occasionally. Reaching down for tasks like scooping cornmeal or washing dishes; forward when obtaining ingredients or answering phones. Hand Tasks : Eye‑hand coordination continuous during the day. Handling pizza dough, pizza peel, rolling cutter, cardboard boxes etc. Frequent and forceful pinching, grasping cans, phone, cutter, peel, boxes. Machines, Tools, Equipment, Work Aids : Use of pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. #J-18808-Ljbffr