Field Clinical Coordinator
InterSources Inc
Field Clinical Coordinator
Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings
Provide on-site and remote support to address common device and system issues
Ensure compliance with facility protocols and company guidelines during device use
Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)
Support nursing teams in performing basic patient reviews for stable patients
Maintain strong clinical understanding, communication, and bedside interaction skills
Respond promptly to service requests to resolve device malfunctions or connectivity issues
Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team
Replace or maintain faulty devices to ensure uninterrupted clinical operations
Ensure all necessary firmware updates are applied to keep devices performing optimally
Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities
Ensuring proper device calibration, pairing, and network connectivity
Performing initial setup tests to verify full functionality before leaving the site
Compliance with HIPAA regulations and company policies to ensure patient data privacy
Adherence to safety protocols when handling medical-grade electronic devices
Verification that devices meet hospital infection control standards before and after installation
Maintenance of relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safety
Log all installation, troubleshooting, and repair activities in the system
Timely reporting of recurring issues to engineering or product teams for improvement
Maintenance of detailed service logs, customer interaction records, and resolution statuses
IntersourcesVacancy posted 5 days ago
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