Business Analyst

Description
The Business Analyst will support in defining a structured fraud logging capability in ServiceNow. The core of the role is analysis and design rather than platform build: gathering requirements, mocking up the fraud logging screen using benchmarking data from other life insurance companies, and documenting the end-to-end workflow in close collaboration with business subject-matter experts.
The analyst will produce the requirements, screen mockups, and workflow documentation that the ServiceNow platform team will build against. The role also supports planning for the migration of historical fraud records from SharePoint into ServiceNow, defining the data requirements and mapping. This is a hands-on analyst and design role well suited to someone who can translate fraud/operational-risk subject matter and industry practice into clear, buildable specifications, and who works comfortably alongside business SMEs to capture how work actually gets done.
Key Responsibilities:
Required Gatherings:

• Hold working sessions and interviews with business SMEs and the extended divisional team to capture the functional and data requirements for fraud logging. Document the current-state fraud intake and logging process, including handoffs, roles, and the data captured today.
• Translate requirements into clear, prioritized user stories and acceptance criteria that a ServiceNow developer or platform team can build against.
• Define the fraud record data model - required vs. optional fields, categories, statuses, severity/priority logic, validation rules, and reporting needs.

Industry Bench marketing & Screen Mockups:

• Research and gather reference data on how other life insurance companies capture and log fraud - the fields they track, screen layouts, categorization schemes, and workflow patterns.
• Use that benchmarking to inform the target-state fraud logging screen: which fields to capture, how to group them, and how the intake experience should flow.
• Produce screen mockups / wireframes of the fraud logging interface for review and iteration with business SMEs, refining based on feedback.
• Annotate mockups with field-level definitions, behavior (required/conditional logic), and validation rules so they serve as a clear build specification.

Workflow Documentation:

• Work directly with business SMEs to map and document the target-state fraud logging workflow end to end - intake, triage, assignment, review, and closure.
• Capture roles, responsibilities, decision points, statuses, SLAs, and escalation paths.
• Produce process maps and supporting narrative documentation that align the workflow to the mocked-up screen design.
• Develop user-facing job aids and workflow guides for fraud loggers and reviewers.

Historical Data Migration Planning (Sharepoint to ServiceNow)

• Inventory and profile existing fraud data in SharePoint (lists, libraries, spreadsheets, documents) with input from data owners.
• Build a source-to-target field mapping between the SharePoint data and the target ServiceNow fraud data model, including cleansing, standardization, and de-duplication rules.
• Define reconciliation and validation criteria to confirm completeness and accuracy of migrated records.
• Coordinate the migration approach with the ServiceNow platform team and document the plan, mapping, and audit trail.

General/ Cross-Cutting

• Maintain clear, version-controlled documentation of requirements, mockups, mappings, and decisions.
• Track risks, assumptions, issues, and dependencies (RAID) and escalate to leadership as needed.
• Coordinate across OR&R, the ServiceNow platform team, data owners, and information security/privacy stakeholders.
• Support user acceptance testing (UAT) by drafting test cases and helping run test cycles with fraud users.

Required Qualification

• 3+ years as a Business Analyst on system implementation, workflow, or process-design projects.
• Strong requirements elicitation and facilitation skills, with a track record of working closely with business SMEs.
• Demonstrated ability to produce screen mockups / wireframes and translate them into build-ready specifications (e.g., Figma, Lucid, Balsamiq, Visio, or similar).
• Process mapping and workflow documentation experience.
• Comfort with industry benchmarking / competitive research to inform design decisions.
• Data analysis proficiency (Excel required) for profiling and validating datasets.
• Ability to work with sensitive data under appropriate confidentiality, privacy, and access controls.

Skills:
Requirements gathering, business analysis, wireframes, analysis, insurance, ServiceNow, SharePoint, UAT
Top Skills Details:
Requirements gathering, business analysis, wireframes, analysis

Secondary Skills- Nice to Haves
ServiceNow Exposure
Understanding of ServiceNow Case Management, IRM/GRC, or workflow-based platforms.
Candidate does not need hands-on configuration experience.
Fraud / Investigations background
Experience supporting fraud investigations, SIU teams, insurance fraud operations, AML, compliance, sanctions, or operational risk organizations.
SharePoint & Data Migration Experience
Experience documenting source-to-target mappings.
Understanding of SharePoint lists, libraries, and data migrations.
UAT & Training Support
Experience creating test cases and end-user job aids.
Governance, Risk & Compliance
Familiarity with audit controls, data governance, confidentiality requirements, and regulated environments.

Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Newport Beach, CA.
Pay and Benefits
The pay range for this position is $60.00 - $60.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Newport Beach,CA.
Application Deadline
This position is anticipated to close on Sep 3, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.


Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.