Sr Claims Coordinator

Sr Claims Coordinator

Are you looking for more? At Mohawk Industries, we're committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team. As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need: The Sr Claims Coordinator (Sr Commercial Account Coordinator) is an entry-level contributor that works to solve customer-related problems of limited complexity and scope and performs a variety of administrative assignments to ensure a smooth and efficient claims process, providing an exceptional customer experience throughout every stage. This role is responsible for handling customer inquiries, coordinating claims resolution, and supporting the claims team with administrative tasks.

What you'll do:

• Assist customers with the submission of claims, guiding them through required documentation and steps.
• Address customer concerns, troubleshoot issues, and work toward satisfactory resolution with empathy and professionalism.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Coordinate the processing of customer claims, ensuring all documentation is complete and that claims are properly categorized and tracked.
• Collaborate with internal teams to ensure claims are reviewed and processed within company guidelines and timelines.
• Maintain accurate and up-to-date records of claims and customer interactions within the claims management system.
• Identify patterns and recurring issues in claims processes, recommending areas for improvement to enhance the overall customer experience.
• Participate in the continuous improvement of claims procedures, providing feedback on ways to improve the customer experience and streamline workflows.
• Escalate complex claims to the appropriate parties for further investigation or decision-making.
• Perform other duties as needed.

What you have: Bachelor's degree in a related field or equivalent education and/or experience. 0-2 years' relevant experience or equivalent education and/or experience.

What you're good at: Applies conceptual knowledge of the theories, practices, and procedures within a discipline. Excellent communication, problem solving, and organizational skills. Able to multitask, prioritize, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Proficient using Microsoft Office Suite products.

What else? While we're a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time We're located in a pretty great spot – check out this video to see what we mean. Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.