Deskside Technician II

Deskside Technician II Los Angeles, CA – Posted: 6/25/2026 Responsibilities Troubleshoot and repair hardware issues Perform urgent break/fix replacements following Knowledge Base Articles and work instructions Execute preventative maintenance and lifecycle activities Handle hardware troubleshooting on end‑user devices Use ServiceNow properly Manage ServiceNow queues and follow up on tickets Escalate unresolved tickets to desktop support or third‑party vendors Provide critical project support involving hardware and high‑touch user experience Conduct comprehensive site hardware asset inventory Maintain consumable device inventory counts Manage spare part and loaner pool Support IMACR/D requests Engage OEMs for warranty repairs and monitor status Escort OEM technicians onsite when necessary Assist clients with physical support for incidents related to network, datacenter, and other activities Work on child tickets as assigned by Level2/3 client‑provided technical staff What You Need to Succeed Knowledge of multiple manufacturers and operating systems Excellent troubleshooting capability Ability to work independently and as part of a team Skill in communicating technical information to non‑technical audiences Strong verbal and written communication skills Capacity to complete assignments without supervision Ability to locate support information internally and externally Customer‑oriented attitude Willingness to travel locally and in‑state to support other sites, if required Valid driver’s license and proof of auto insurance, if travel is required Adherence to attendance and schedule requirements Ability to walk, bend, lift (up to 50pounds), and connect computer equipment Understanding and application of fundamental concepts, practices, and procedures relevant to the field Job Requirements Minimum of 3years experience in corporate desk‑side support, emphasizing Windows and MacOS and related applications Proficiency in troubleshooting and replacing hardware on PCs, Mac laptops, and desktops Experience with Active Directory Ability to deploy IT equipment (Windows, Mac) Skill in imaging and staging PCs Experience managing equipment inventory and lifecycle Capability in migrating end‑user data Knowledge of moving in‑scope IT equipment and coordinating its disposal Familiarity with facilitating third‑party vendor on‑site presence for lifecycle management Benefits Opportunity to work with talented professionals in a global environment Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and more Access to professional development e‑learning programs through Stefanini University and other virtual trainings Pay Range $28.00 – $31.00 per hour #J-18808-Ljbffr Stefanini