Bilingual English and Spanish Member Loyalty Representative (R14127)

Bilingual English and Spanish Member Loyalty Representative (R14127)

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.

POSITION OVERVIEW

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work full‑time. As a Member Loyalty Representative, you will create and generate a rewarding and unique member service experience. You will listen, help, and connect with people at every touchpoint—whether in our stores or in the communities around our stores through personal outreach activities—and will educate members and communities about Oportun’s inclusive, affordable financial services.

RESPONSIBILITIES

Welcome members with a warm greeting and provide quality member service. Seamlessly process all transactions, while following company policies & procedures and protecting members’ information. Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities. Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers. Conduct outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications. Actively engage with people at and around Oportun’s retail locations, encouraging store visits, and assist with applications. Support community outreach and marketing events by passing out flyers and educating the local community about Oportun and its products and services. Use iPads or assist potential members with scanning QR codes during outreach efforts to start new applications. Perform light housekeeping to keep the work area and store location inviting and presentable, including daily trash collection, sweeping, mopping, and window cleaning as needed. Use a computer intermittently (approximately 3‑6 hours per day) for administrative tasks and servicing members. Stand while assisting members; sit during non‑member‑facing tasks. Occasionally unpack and store office or cleaning supplies. Travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

REQUIRED QUALIFICATIONS

Bilingual (English/Spanish). Outgoing, sales‑focused, and enjoy speaking with people. Love to help members, including prospective members through outreach and educational activities. Available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks. Regular, reliable, and predictable attendance to support store operations. Willing and able to work outdoors year‑round to identify new sales opportunities and promote company products and services through designated outreach activities. Ability to lift and/or move objects up to 25 pounds, as needed. Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads. Ability to organize and file paper documents.

AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE

Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance. Paid Time Off. 16 paid hours (VTO) to participate in volunteer activities each year. Employee Assistance Fund (OEAF). 401(k) retirement savings. Travel Assistance. Paid Training. Growth opportunities. Opportunity to positively impact your community. Base hourly rate for this full‑time position is $18.00 – $19.00. Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre‑employment fees such as background checks, training or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3). #J-18808-Ljbffr Oportun