Microsoft D365 Customer Engagement Director

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM is seeking a Director to join our Microsoft D365 CE Consulting Practice. This is an excellent leadership opportunity if you're a self-starter who likes to take the initiative in the planning and implementation of innovative ideas with current and prospective clients. The objective of this position is to provide a positive impact to our growing Microsoft Dynamics client base while supporting a number of D365 CE initiatives in the market.

Basic Qualifications :

• 7+ years of experience implementing Microsoft CRM or D365 CE required
• Microsoft D365 CE implementation experience (multiple projects)
• Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement
• Perform gap analysis between a client's requirements and the functionality within Microsoft D365 CE
• Configure the application to meet a client's requirements using the Microsoft D365 CE
• Demonstrated ability to take initiative and manage the consulting team as well as the client team and develop strong working relationships with clients while mentoring the consultants deployed on the project
• Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
• Implement and deploy Microsoft D365 CE
• Knowledge of and proficiency with the native configuration and customization tools exposed from Microsoft D365 CE
• Implementation of proper quality assurance processes including unit and exploratory tests of all new development efforts and debugging/research/identification of suspected bugs
• Developing Microsoft D365 CE strategies, best practices and approaches
• Design and integrate business processes and data flows between Microsoft D365 CE applications and other applications, such as back office/ERP applications

Preferred Qualifications :

• Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients
• Relevant, hands-on work related experience working within a team environment
• Desire to learn, grow and exceed both management and client expectations
• Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
• Prior experience, background and interest in sales, business development and practice development a plus

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at View phone number on aiapply.co or send us an email at View email address on aiapply.co.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $134,000 - $269,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.