Client Success Partner - MidMarket - ClearanceJobs

Client Success Partner - MidMarket

Des Moines, IA

This Is the Place to Be: Connecting Futures Now! DHI Group, Inc. is the parent company of career marketplaces, Dice and ClearanceJobs. We connect candidates with career advice, resources and ultimately a dream job. At DHI, we've built a workplace where great people do meaningful work. This is the place to be, and we want you here with us.

You Belong Here: Join a mission-driven company that puts its people first. We're a collaborative, supportive team that lives by our "One Team" value working together and winning together. Voted as a certified Great Place to Work, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work 35% higher than the average U.S. company. We've built a culture grounded in collaboration, growth, and giving back through volunteering and employee resource groups. Come be part of something worth showing up for!

About the team: As part of our Client Success team, you will work directly with internal and external customers that support our Mid-Market level clients. You will help drive the client's journey of our service through onboarding our products and tools, managing and implementing integrations, and delivering insightful metrics to ensure renewal and growth. Every day, you will engage with colleagues who share the same goals.

About the role: As a Client Success Partner Mid-Market, you will communicate with customers by email, phone, video, and screen sharing. You will be confident in communication and have excellent organizational and time management skills. You must be comfortable working in a team environment and be able to ask questions to drive synergy.

Why we're hiring for this role: Client Success is an integral part of the client journey, and we are looking for key individuals who will make a difference.

In the short term, you will:

• Learn and adapt to our internal systems and operate in a fast-paced environment
• Teach our clients how to use external-facing applications or software by understanding their needs
• An empathetic approach to anticipate the client's needs, thoughts, and behaviors
• Expand client revenue through the identification and closing of upsell opportunities
• Build, foster, and maintain strong client relationships with key business stakeholders
• Drive strategic client engagement to understand the client journey and critical success factors fully

In the long term, you will:

• Drive consistent client communication practices that promote product value and service
• Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.)
• Ensure all product enhancements are communicated effectively to ensure client usage and success
• Continuously review and work with your sales partners to identify and drive revenue growth and upsells

What you bring to the team:

Required:

• Ability to work in a team environment
• Strong organization and time management skills
• Detail-oriented
• Understanding prioritization
• Read and analyze data to make decisions
• Promote content through social media
• Ability to explain complex processes in a simplified way
• Microsoft Office products knowledge
• CRM system product knowledge, preferably SalesForce, and ChurnZero
• Entrepreneurial, disciplined, and results-driven
• Energetic and self-motivated, with an ability to work independently
• Excellent verbal and written communication skills
• Ability to pinpoint problems proactively
• History of assessing client trends through data analysis
• Demonstrated ability to achieve stretch goals and building on success quarter after quarter
• This is a hybrid role, including working within our West Des Moines office on Tuesdays, Wednesdays and Thursdays. Regular schedule for the role is 8:00am to 5:00pm Monday Thursday and 8:00am 3:00pm on Fridays.

Preferred:

• Associate degree preferred or relevant experience
• Experience supporting mid-market level clients to drive engagement, loyalty, retention, and expansion
• Strong selling skills with utilization of critical data insights to promote product and service value
• Knowledge of AI tools/platforms

Des Moines pay range: Base salary/pay plus commissions per year at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities, and experience.

$50,000 - $60,000 USD

Benefits: Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs Future living - 401(k) match, performance bonuses, education assistance, learning & development Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events