Technical Support Engineer

Quantum World Technologies Inc

Role -Technical Support Engineer

Location Seattle WA

The Support Engineer SE is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platform

A Support Engineer is knowledgeable in Microsoft 365 services technologies offerings and

the platform The successful Support Engineer has the drive and intellectual horsepower to

resolve difficult customer issues directly supports customers through telephone and email escalates issues quickly when deep specific skills or other capabilities are required ability to use knowledge of the Microsoft 365 architecture and offerings to provide

Customer resolution and proactive customer recommendations has excellent communication skills and is fluent in English writes excellent case documentation and is able to handle challenging and politicallysensitive customer situations

Qualifications

SOFT SKILLS

Effective polished interaction with customer to gather information quickly explain
customer responsibilities in resolving issue communicate next steps and status
and inspire confidence
Handle challenging and politically sensitive customer situations including the
appropriate use of all available resources communicate effectively with Support
teams on complex issues
Excellent spoken and written English communication skills
Demonstrable troubleshooting skills
Crossteam collaboration
Logical and critical thinking
Passion for technology and customer support

EXPERIENCE

At least 2 to 3 years of Technical Support experience including experience in a
customer facing or customer technical support role

EDUCATIONCERTIFICATION

Graduate
LANGUAGE
Fluency in English

Technical Requirements

Microsoft Teams and Skype for Business
Must have Office 365 Knowledge
Must have knowledge of Office 365 Administration
HandsOn expertise with Microsoft Teams and Skype for Business
Troubleshooting experience with Teams Sign in issues Calling issues and licensing issues
Must have knowledge about Active Directory
Must have knowledge about Skype for Business Hybrid
Basic knowledge about SharePoint Online Skype for Business and Teams will be added advantage
Basic knowledge about Skype for Business Server 2013 and 2016
Knowledge about Server Roles
Basic knowledge about Azure and Multi Factor Authentication
Must have Good Verbal and written communications skills
Must have very strong troubleshootingProblem solving skills

Skills

Mandatory Skills : Exchange

Apply

Vacancy posted 3 days ago

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