FPA Support-Patient Coordinator-FPA Float Pool

Job Description Greets and establishes first contact with patients. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for the physician they are seeing. Responsibilities may include providing secretarial and clinical support to physicians and surgeons in a faculty practice setting. Must be able to adapt quickly to a growing and changing environment. Responsibilities Greet patients either in person or via telephone, enter and update their insurance/demographics in the practice management system. Verify patients’ insurance coverage prior to appointment and advise patient of any insurance referrals or authorizations needed, prior to arrival or at minimum at time of arrival before visit. Communicate with appropriate staff regarding patients’ arrival and ensure that patient medical record is available for physician. Process/update HIPAA‑related paperwork and other institutional forms as necessary. Collect or retrieve referrals or insurance authorizations for procedures and tests ordered by attending physician. Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times. May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician for review and approval by the ordering physician. Ensure that patient has paid copay or collect copay under direction of billing staff, providing patient with receipt following established cash‑control processes. May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre‑admissions and consent forms as necessary. May schedule patient for follow‑up appointment as needed; provide patient with guidelines for requesting medical records, if necessary. May perform simple charge entry tasks or enter payments collected from patients and prepare cashier’s deposit. Note: duties are mutually exclusive and may not be performed by the same employee. Answer phones for practice and schedule appointments, take detailed clinical phone messages for physician or advanced allied healthcare provider. Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. May initiate reminder phone calls for next day appointments. Help direct patient flow during practice hours. Performs other related duties. Qualifications High School graduate or GED. Must have a minimum 6 weeks on‑site training, which will be provided by FPA practice. Preferred experience in a medical office setting, utilizing a computer system for physician scheduling. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $17 - $25.5708 hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. #J-18808-Ljbffr Mount Sinai Medical Center