Program Assistant

Program Assistant Under the supervision of the Vocational Rehabilitation Coordinator, the Program Assistant provides overall programmatic support to the Employee Development Program at Hire-Ability which includes production work and quality control in our warehouse. Essential Job Duties include, but are not limited to: Provide support to participants when performing production on a daily basis; communicate with Vocational Rehabilitation Coordinator regarding client behavior and production Provides simple job modifications to enable independent functioning on job or in training Ability to learn agency function and production procedures Assist in performing de-escalation techniques for client behavior when necessary. Provide quality control of program clients' work on an hourly basis Assist with planning and coordinating production programming, including scheduling of specific pieces to be produced for Piper, Designing a Difference and/or other vendor projects Assist with planning and coordination of events, including weekly workshops toward job building and retention Ability to establish and maintain rapport with clients Ability to elicit and disseminate information Research community resources towards obtaining employment Collaborate with VRC, Peer Intern, and program participants to determine necessary training for participants Guide & assist participants with developing workplace skills (e.g. effective communication with coworkers, navigation of the work environment); communicate participant accommodation needs to VRC Participate in staff meetings, in-service training and other staff development activities. Proactively identify tasks to effect optimal program operations. Perform other duties as assigned. Minimum Required Qualifications: At least 2 years of direct, personal lived experience with the community behavioral health system, preferably in San Francisco. HS diploma; AA degree (or higher) from an accredited institution, highly preferred. Excellent verbal, written communications; ability to interact with culturally diverse participants, staff, including those with mental health/behavioral challenges. Knowledge of SF community resources for health, mental health, substance abuse, Social Security, legal, benefits counseling, and other services, strongly preferred