Admin Assistant-Customer Service Support

Job Description

Job Description

We are seeking a highly organized, professional, and service-oriented Administrative Assistant – Customer Service Support to join our team. This position provides essential administrative, front office, and customer service support to ensure smooth daily operations in a fast-paced manufacturing environment. This is a part-time position.

As the first point of contact for visitors, customers, vendors, and employees, this role plays an important part in creating a welcoming and professional workplace experience. The ideal candidate is dependable, detail-oriented, and skilled at managing multiple priorities while supporting leadership, office operations, and customer service needs. Pay is DOE.

Key Responsibilities

Administrative & Office Support

• Provide administrative support to leadership and various departments.

• Manage front office operations, incoming calls, visitor interactions, and general inquiries.

• Maintain office records, phone directories, files, spreadsheets, and administrative documents.

• Coordinate office supplies, mail, packages, and general office organization.

• Assist with reports, data entry, document preparation, and special projects.

Visitor, Meeting & Executive Support

• Coordinate customer, vendor, and visitor experiences from arrival through departure.

• Schedule meetings, prepare conference rooms, and coordinate meeting logistics.

• Arrange catering, refreshments, visitor materials, travel details, and accommodations.

• Support company events, employee activities, and workplace engagement initiatives.

Office Culture & Facility Coordination

• Assist with employee appreciation events, celebrations, recognition activities, and communications.

• Coordinate office-related vendors and services.

• Help maintain a professional, organized, and welcoming workplace environment.

Customer Service Backup Support

• Provide administrative support to the Customer Service team during peak periods or absences.

• Assist with order entry, customer files, product information, and customer communications.

• Support customer service representatives with administrative tasks as needed.

Additional Administrative Support

• Assist with expense documentation, receipts, purchasing records, and basic tracking activities.

• Support occasional local errands, post office runs, company vehicle coordination, and business-related transportation needs.

Qualifications

• High school diploma or equivalent required; associate degree or related experience preferred.

• 2+ years of experience in administrative support, office coordination, reception, or customer service preferred.

• Experience in manufacturing, distribution, or building products environments is a plus.

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).

• Strong working knowledge of QuickBooks.

• ERP/MRP system experience preferred but not required.

• Excellent organizational skills and attention to detail.

• Strong communication skills and professional interpersonal abilities.

• Ability to manage competing priorities in a fast-paced environment.

• Valid driver’s license with ability to perform occasional business-related errands.

Ideal Candidate

The successful candidate will be:

• Organized and dependable

• Professional and customer-focused

• Comfortable interacting with employees, customers, vendors, and leadership

• Detail-oriented with strong follow-through

• Adaptable, proactive, and able to work independently

Work Environment

This position works primarily in a professional office setting with regular interaction across customer service, operations, production, sales, and executive leadership. Occasional local travel may be required for business-related coordination activities.

Physical Requirements: Ability to sit, stand, move throughout office and facility areas, and occasionally lift or carry packages, supplies, or event materials up to 25 lbs.