HVAC Dispatcher / CSR
$18 - $22 per hourComfort Engineered Systems, Inc.
Job Description
Job Description
HVAC Dispatcher / CSRLocation: New Orleans, LA (based in Harahan; primarily on-site, with hybrid flexibility for experienced candidates) Pay: $18.00-$22.00/hour + performance incentives Schedule: Monday-Friday, 8:00 AM - 5:00 PMComfort Engineered Systems is hiring a Service Dispatcher / CSR to manage the flow of daily operations by connecting customers, technicians, and schedules in a way that keeps everything running efficiently.This role is ideal for someone who understands the pace of home services and can confidently handle shifting priorities, tight timelines, and constant communication. You'll play a central role in making sure jobs are scheduled, technicians are supported, and customers stay informed from start to finish.Benefits & Perks:Paid Time Off and Paid HolidaysMedical insurance401(k) with company matchDisability insurance and supplemental coverage options (accident, critical illness, etc.)Performance-based incentives tied to team efficiency and service outcomesHybrid flexibility (based on experience and performance)Ongoing training and development (both in-house and external)Long-term growth opportunities as the company continues to expandTeam-focused culture with company events, including annual celebrations and holiday gatheringsCore Responsibilities:Coordinate and assign service calls to technicians throughout the dayBuild and adjust schedules to improve route efficiency and job completion timesHandle inbound customer communication and booking requestsProvide timely updates to customers regarding arrival windows and changesTrack open jobs, schedule follow-ups, and ensure nothing slips throughKeep customer and job data accurate across internal systemsAssist with billing workflows, including invoicing and payment trackingPartner with internal teams to improve scheduling, communication, and service deliveryComfort Engineered Systems has been delivering advanced HVAC, geothermal, generator, and solar solutions for nearly two decades. With operations across multiple states and a strong reputation backed by industry certifications, we continue to invest in technology and systems that support both our field teams and operations staff.You'll be joining a team that values reliability, problem-solving, and continuous improvement while still making time to connect through company events and team traditions.What We're Looking for:1-3 years of experience in dispatching, scheduling, or customer-facing operationsBackground in HVAC, plumbing, electrical, or similar field service industries preferredStrong ability to manage multiple priorities in a fast-paced environmentClear and professional communication skillsComfortable navigating multiple software platforms and toolsDetail-oriented with strong follow-throughBonus Points If You Have:Experience with dispatch or field service management software (ServiceTitan or similar)Prior experience coordinating technician routes and service schedules
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