Intake Clinician

Intake Clinician

Quincy, MA

Aspire Health and Community Services recognizes that attracting and retaining exceptional staff is the key to providing excellent care for our clients. Whether a staff member is providing direct care to those we serve or working on the administrative end supporting the services we are proud to provide, each person's contribution is highly valued.

Our mission, vision and values are supported by organizational culture guiding the work for every staff member: We are one compassionate, accountable community.

Working at Aspire Health and Community Services can provide enormous job satisfaction. Your contribution is serving to help fulfill a mission, vision and values that support our belief that mental health is the foundation of a person's overall health and we work to foster an environment that is safe and supportive and free of judgement or prejudice around mental health. In addition, Aspire Health and Community Services offers a competitive package of compensation and benefits.

Are you ready to make a difference? The Intake Clinician is the vibrant first point of contact for potential clients, guiding them through the exciting enrollment process for our outpatient behavioral health services! This role is essential in ensuring that clients are assessed, referred, and enrolled with efficiency and care, all while adhering to agency policies, funding requirements, and legal standards.

The Outpatient Clinic Intake Clinician will be a dynamic member of the Clinic Intake Team. They will collaborate and coordinate care with Aspire Health Alliance programs, working closely with the Clinic Director, APD's, Supervisors, Central Registration, and Prescribers. This position reports directly to the Clinic Intake Coordinator, creating an engaging and supportive work environment.

ESSENTIAL JOB FUNCTIONS:

• Client Screening & Referral: Screen incoming referrals (via SRTS, walk-ins, or community sources) and kick off the admission process within just 1-2 business days, tailored to case and program needs!
• Enrollment & Scheduling: Schedule initial intake appointments for themselves or a designated clinical staff member, expertly manage pre-intake and intake scheduling, update calendars for rescheduled appointments, and complete intake assessments with enthusiasm!
• Documentation & Paperwork: Complete and process initial, ongoing, and yearly intake forms; maintain accurate intake logs; and ensure all required legal and insurance documentation is gathered efficiently!
• Eligibility Verification: Check insurance eligibility before client admission to ensure a smooth onboarding experience.
• Coordination & Follow-Up: Track waitlist clients, proactively follow up on changing needs, and notify the clinical team of high-need cases with urgency!
• Referral Management: Assist with tracking and processing referrals, ensuring every client gets the attention they deserve!
• Client Support: Provide a warm welcome to office walk-ins, helping them understand and enroll for services if eligible.
• Participate in On-Call Rotation for extended daytime hours, Saturdays, and Sundays, showcasing your commitment to client care!
• Must work evenings at least 2 nights a week until 8, embracing the flexibility to meet client needs.
• Collaborate with the Clinic Director, APD's, and Clinic Intake Coordinator to assign new cases, fostering teamwork!

Requirements:

• Master's degree in Social Work, Counseling, Psychology, or other mental health discipline.
• Independent Licensure strongly preferred
• 2+ years in outpatient behavioral health or intake/registration roles
• Experience utilizing Electronic Health Record preferred.
• Proficiency in computer technology required.
• Minimum two years post graduate experience required and five years strongly preferred.
• Strong communication, organizational, and time management abilities; proficiency in a second language is a plus.
• Knowledge of HIPAA, confidentiality laws, and agency policies; ability to maintain accurate, timely documentation

Compensation is based on candidate experience, qualifications, and certifications and licenses. Annual ranges listed are based on a full-time, 40 hours per week position.

Salary Range

$65,000 - $105,000 USD

Aspire Health and Community Services is committed to and passionate about diversity, equity, and inclusion. We celebrate, support, and promote diversity of thought, culture, and backgrounds. As an employer committed to equal opportunity, we base all employment decisions on each individual's capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic. Aspire Health and Community Services strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.