Customer Service Representative - State Farm Agent Team Member

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Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: I'm a proud College of the Ozarks graduate with a B.S. in Business and bring 14 years of State Farm experience into how I lead and serve our customers. Outside of the office, I enjoy spending time golfing with my husband and staying active in the community through my work as a Mercy Hospital Board Member and a member of the Bentonville/Bella Vista Chamber of Commerce.

For our team, we offer a Simple IRA and health benefits, along with a supportive, professional environment rooted in service and community connection. We value integrity, strong relationships, and a commitment to doing the right thing, and we're looking for team members who want to build a meaningful career while making a positive impact both in the office and in the community.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Serena Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $45,000.00 per year


Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Bentonville.
• I have been a State Farm agent since 2010.
• I am a proud graduate of College of the Ozarks.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.