Manager, Food And Beverage

Position Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. Hard Rock launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. Supports cafe senior leadership in upholding all brand standards and core values while meeting or exceeding Hard Rock business objectives. Demonstrates financial comprehension of the cafe’s budget and P&L. Serves as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. Manages labor schedules in line with the cafe’s budget and forecast models. Successfully runs a department and/or cost center. Partners across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards. Builds a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Executes established brand standards within the Rock Shop and identifies opportunities to grow retail sales through staff and guest interaction. Fosters a customer‑service environment in which all team members put the guest first in every situation. Ensures overall guest satisfaction meets or exceeds brand standards as determined by objective ranking systems. Observes standards of service to ensure guest expectations of the Brand & Cafe are upheld. Engages with guests about music, both current and past. Attracts and retains exceptionally talented people and places them in positions that leverage their skills for maximum impact. Defines goals and expectations for team members using performance review tools and holds the team accountable for successful performance. Supports staff development and advancement along well‑defined career paths. Serves as a Learning Coach, developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possesses a self‑motivated approach to personal and professional growth. Job Statement This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. #J-18808-Ljbffr