Answering Service Agent (Walk-In Interviews Welcome)

divh2Answering Service Agent Role/h2pEmpathize. Communicate. Resolve./ppWere seeking top-notch Answering Service Agents to deliver exceptional support for our clients. While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed./ppAnswering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries./ph2What Youll Do/h2ulliAnswer inbound calls and make outbound calls with professionalism, warmth, and accuracy/liliFollow call scripts and industry-specific guidelines while actively listening and addressing caller needs/liliPerform lead intakes, gather information, and document details with precision/liliSchedule appointments and transfer calls to the appropriate contacts as needed/liliDispatch messages accurately and efficiently, ensuring clear and detailed communication/liliNavigate multiple systems and maintain thorough call documentation/liliProvide outstanding customer service by demonstrating empathy and patience/liliLive chat, SMS, and email support/li/ulh2Qualifications/h2ulliStrong verbal and written communication skills/liliAbility to multi-task and remain focused in a fast-paced environment/liliExcellent listening skills and a keen attention to detail/liliEmpathetic and compassionate approach to customer interactions/liliIntermediate to advanced computer skills/liliAbility to maintain positivity and patience under pressure/li/ulh2Compensation/h2pAt Answering Service Care, we reward hard work and dedication, with competitive pay, weekly direct deposit, and real bonus potential. Were committed to supporting our team members as they excel in their roles and contribute to our collective success. Our wages are among the best in the industry./ppWeekly Performance Bonuses. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State)/ppAnswering Service Agent Rates of Pay:/pulliFlorida/liulliPay Rate at Hire: $16.00/hr + Weekly Performance Bonus Potential/lili4 Month Anniversary: $16.50/hr + Weekly Performance Bonus Potential/li/ul/ulh2Benefits/h2ulliHealth/Dental/Vision Coverage (FT)/liliPTO (Start earning on day one)/liliEmployee Assistance Program (Free Training Development Courses)/liliChildcare Reimbursement/liliGym Membership Reimbursement/li/ulh2Core Values/h2ulliProfessionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction./liliAlways Improving We navigate an evolving business landscape with agility, adapting swiftly to meet our clients needs./liliT.E.A.M. (Together Everyone Achieves More) As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing./liliInnovation We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations./liliGrowth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations./li/ulh3Join Our Team/h3pReady to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care./p/div