Key Carrier Coordinator

Job Description At TJX Companies, you will work as a Key Carrier – an elevated extension of the Coordinator role. Key Carriers alternate between fulfilling Coordinator duties and acting as Key Carrier, leading store operations. The role requires open availability, including nights and weekends, and strong customer service skills. Responsibilities Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Acts as Manager on Duty, adhering to company policy and procedure Ensures store team performs tasks and activities in accordance with the store plan; prioritizes as needed Addresses immediate customer service issues and provides appropriate coaching to Associates Exercises discretion regarding customer service policies to satisfy customers Maintains accurate Associate coverage in service areas for a positive customer experience Ensures Associates adhere to all operational procedures Ensures opening/closing procedures are executed according to company guidelines Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Provides feedback, recognition and coaching to Associates Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Qualifications Able to work a flexible schedule, including nights and weekends Team player, working effectively with peers and supervisors Able to respond appropriately to changes in direction or unexpected situations Knowledge of company standard software, systems, and procedures Knowledge of merchandise flow in stores Proven problem solving skills Able to effectively coach, delegate, and follow-up on multiple people/tasks Able to act quickly under challenging circumstances Capable of multi-tasking Superior communication and organizational skills with attention to detail Minimum 1 year retail, 6 months leadership experience Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Location 7035 Market Place Drive, Goleta, CA 90004, USA This position has a starting pay range of $18.90 to $19.40 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. Other Information Applicants with arrest or conviction records will be considered for employment. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. #J-18808-Ljbffr