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SMS/MMS Product Support Analyst

Triwill Group

Bandwidth is seeking a Product Support Analyst to be the first line of contact for customers facing SMS/MMS issues, focusing on basic troubleshooting and query resolution. You will monitor message deliverability, assist NNID provisioning, and work with senior engineers to resolve complex issues, all during the 11am–8pm EST shift. Bachelor's degree and 2+ years in software/telecom support required. #J-18808-Ljbffr Triwill Group

Vacancy posted 3 days ago
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