SMS/MMS Technical Support Specialist
Socket.dev
Bandwidth seeks a Product Support Analyst to be the first point of contact for customers with SMS/MMS issues. You’ll perform basic troubleshooting, monitor message deliverability, and help with NNID provisioning. Work closely with senior staff, escalate complex problems, and contribute to efficient support operations. The role emphasizes collaboration with developers, incident management, and ongoing learning to enhance technical skills. This second shift runs 11am–8pm EST. #J-18808-Ljbffr Socket.dev
Vacancy posted 2 days ago
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