Customer Service Representative

Job Summary Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. Benefits of Joining Caliber Immediate eligibility for medical, dental and vision coverage. Industry Comparable Pay – Paid weekly and eligible for overtime. Paid Vacation & Holidays – Begin accruing day 1. Career growth opportunities – We promote from within! A career for life – You'll gain hands‑on experience within a production shop. Requirements 1+ years of experience within a customer facing environment. Effective verbal and written communication skills. Ability to navigate multiple software systems, i.e., Microsoft Office Suite. Work through competing priorities and adapt easily to a fast-paced environment. Ability to provide personable, friendly customer service to internal and external customers. Ability to work in a collaborative environment. Must be eligible to work in the U.S. with no restrictions; Caliber uses E-Verify to confirm identity and employment eligibility of all new hires. EEO Statement Caliber is an equal opportunity employer that is committed to inclusion and diversity. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. #J-18808-Ljbffr