Area Manager

Job Description

Job Description

Overall Mission: To model andensure consistent execution of Quality, Service and Cleanliness, as  well as delivering district businessperformance results in each of the key result areas by developing a culture ofaccountability and delivering “Every StorePerfect”:

• Through a process approachensuring standards (financial and operational) by executing plans and holdingstore teams accountable to       grow sales and profit, maintaining quality at thehighest levels.
• Through clearlycommunicating brand standards and expectations;
• Throughcoaching, training and mentoring the Management teams to achieve their fullpotential;
• Through driving an ownership mentality by showing an ability to growthe business with both top line and bottom line results;
• Through building an environment consistent with the CompanyMission and Vision.

Key Performance Areas:

Sales and Profit Growth

• Lead district with an unrelenting passion to grow sales and profitability.
• Ensure the district results achieve the expectationsfor the key result measures while demonstrating an ability to change.
• Report district performance to Division Presidentsquarterly through a process approach.
• Partner with Division Presidents on local marketing toplan and execute DMA-level and local store marketing plans.

• Coach General Manager to hold Management teamaccountable for service, quality, cleanliness, facility and safety improvementplans         and results.
• Oversee and ensure the effectiveness and execution ofcrew training, recertification, development and promotion process.
• Lead bench discussion with DM & HRM on effective successionplanning processes.
• Conduct interviews, hire, and train quality managementcandidates from internal, external, and campusefforts.
• Ensure effective MIT and Manager Training, development,and feedback execution through weekly visits with Managers in Training.
• Support and prioritize development of General andDistrict Manager hires in partnership with DP, HRM and FTM.
• Ensuring the most effective utilization of company assets and district talent.
• Coach General Manager on appropriate store associate staffing requirements.
• Ensure Operation Supervisor and Internal Management Candidate development.

Brand Execution

• Responsible to Model, Coach, Mentor, Train, andCommunicate service and production expectations with management teams.
• Maintaining quality standards in Service, Quality,Cleanliness, Facility, and safety as measured by key metrics.
• Hold General Managers and their teams accountable for improving allGuest measures.
• Coach General Managers andManagement teams on creating and implementing action plans for rapidimprovement with an                         appropriate level of follow up.
• Partner with Maintenance Department to safeguardFacility and Equipment standards.
• Lead new product, process and program roll outs within the District.
• Hold General Managers and their teams accountable foreffective implementation of new products, processes and program in their             restaurants. 

• Lead with a structured and disciplined approach toDaily, Weekly, Period and Quarterly successroutines.
• Model celebrating successes.
• Recognize improved and/or top performance on each and every store visit.
• Partner with HRM on Associate and ManagementInvestigations in accordance with investigation procedures.

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