Operations Assistant

Operations Assistant

LHH is partnering with an organization in Baltimore County, MD seeking an Operations Assistant to support its busy day-to-day operations. This is a great opportunity for someone who enjoys a mix of administrative support, customer service, data entry, and logistics coordination.

In this role, you'll help keep operations running smoothly by welcoming and checking in drivers, coordinating incoming deliveries with the warehouse team, processing shipping documentation, maintaining accurate system records, and communicating with customers and internal teams. The ideal candidate is organized, detail-oriented, comfortable working in a fast-paced environment, and able to manage multiple priorities throughout the day.

Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a 1-hour lunch

Work Arrangement: Onsite

Pay: $19–$23/hour

Employment Type: Temp-to-Perm

What You'll Do

• Serve as a key point of contact for incoming drivers, carriers, vendors, and visitors.
• Coordinate driver check-ins and confirm that required shipping and delivery documentation is complete.
• Communicate incoming delivery information to warehouse personnel and help direct drivers appropriately.
• Process completed delivery paperwork and enter accurate shipment and inventory information into the Warehouse Management System (WMS).
• Maintain and update customer, inventory, shipment, and delivery records.
• Review operational documents including bills of lading, freight bills, driver logs, inventories, and related paperwork.
• Scan, upload, organize, and maintain documentation used to support operational, billing, and payroll processes.
• Assist with receiving activities by verifying incoming freight against shipping documentation.
• Help track, label, and maintain accurate records of freight and inventory.
• Create and update operational files, logs, reports, and other documentation.
• Communicate with customers regarding shipment information, delivery schedules, and service updates as needed.
• Work closely with customer service, warehouse teams, drivers, carriers, and third-party vendors to keep information flowing accurately.
• Provide administrative support for final-mile delivery and other logistics activities.
• Assist the Operations team with additional administrative and coordination needs as they arise.

What We're Looking For

• Previous experience in administrative support, operations, logistics, customer service, shipping/receiving, or a related environment
• Strong data entry and documentation skills with excellent attention to detail
• Ability to stay organized and manage several priorities in a busy office environment
• Strong communication and customer service skills
• Comfortable learning and working within internal systems, including a WMS or similar platform
• Dependable, proactive, and able to collaborate with both office and warehouse teams

What We're Looking For

• Highly organized and able to keep track of multiple priorities.
• Detail-oriented and accurate with paperwork and data entry.
• Comfortable working in both an office and warehouse environment.
• Professional and friendly when interacting with customers, drivers, vendors, and coworkers.
• Comfortable working with frequent interruptions and changing priorities.
• Efficient and able to work within time constraints.
• A strong communicator who knows how to collaborate across departments.
• Comfortable using computers, office equipment, telephones, Microsoft Office, and business software.
• Dependable, adaptable, and willing to pitch in wherever the Operations team needs support.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in customer service, logistics, transportation, warehousing, distribution, moving & storage, or a related operational environment preferred.
• Experience in the moving and storage industry is a plus.
• Strong verbal and written communication skills.
• Microsoft Office proficiency.
• Experience with warehouse, logistics, or transportation management systems preferred.
• Strong organizational and multitasking skills.
• A positive, customer-focused "Whatever It Takes" attitude.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance