Credit Union Client Team Representative - Remote

Job Description

Job Description

Build Your Career with Location Services

Location Services   is a privately owned financial servicing company and provides nine essential services for banks, finance companies and credit unions. Our success is driven by our focus on results, exceptional service, and strong partnerships. Our team takes pride in being one dependable source for our clients, providing a full array of solutions from discovery to recovery to remarketing and beyond.

At Location Services, employees have the opportunity to work in a dynamic industry, support well-known financial organizations, and play an important role in delivering solutions that help our clients succeed.

Why You'll Love Working Here

Our guiding principle is simple: Treat others the way you want to be treated . We value teamwork, open communication, and a workplace where every employee is respected and supported. Every role contributes to helping lenders and consumers navigate the collateral recovery process with professionalism and integrity. Whether your strengths are in customer service, technology, operations, or administration, you'll find a career path with room to learn, advance, and make an impact. We invest in our people with comprehensive medical, dental, and vision coverage, a 401(k) with company match, annual incentive bonuses, legal services, pet insurance, and an Employee Assistance Program. We believe talented, motivated people are the foundation of our success. Together, we challenge ourselves, celebrate achievements, and continue raising the standard in our industry.

Join Location Services and be part of a team that's delivering results,  building careers and making a difference every day.

Summary/Objective

The primary responsibilities of the Client Team Representative position is to resolve client/debtor requests received via phone system and if needed, transfer the call to the appropriate team for specific requests requiring additional assistance. In addition, respond to client requests for information regarding account updates or additional information provided. Facilitate the fulfillment of requests received via system from client utilizing email process and internal system. Review client accounts for potential incremental skip work as needed and engage client where applicable for skip work requests. Client Team Representative will be a key contributor in providing exceptional customer service to that fully supports our client relationships. Position can be remote if you live outside of Indiana. In office for candidates living in the Indianapolis, IN area.

Essential Functions

• Support and fulfill client and debtor requests via company phone system (Jive)
• Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team
• Support and fulfill client requests received via assignment system utilizing company system of record and email process.
• Provide initial review of new addresses provided by client to determine if action is needed
• Communicate with our clients in clear and precise manner to focused on request fulfillment
• Communicate results and areas of opportunity to leadership
• Provide daily, weekly, and monthly reporting to management

Competencies

• Must possess a professional phone demeanor 
• Excellent written and verbal communication skills
• Ability to work in an ever-changing environment focused on providing exceptional service
• Knowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects

Education and Experience

• Associates Degree or equivalent from a two-year college or technical school
• Bachelors Degree a plus
• At least one year of call center, customer service or industry-related experience required
• Multiple phone line experience preferred
• Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel

Benefits

• Competitive compensation package
• Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
• PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.

EEO Statement

Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States