Regional Account Manager OL - DC

Regional Account Manager OL - DC

Washington DC, US, 20001 US Remote James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we're united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

Summary Location: Remote/Home Office - Montgomery County and Prince George County. The Regional Account Manager (RAM), Outdoor Living Products (OL) reports to the District Sales Manager and works with a regional team of sellers. The OL RAM has the responsibility of owning downstream contractor demand for decking products within an assigned segment. The role is responsible for defending business, gaining customer wallet share, while driving material conversion and growing market share, expanding premium product adoption. The role regularly executes district plans and partners with Channel Manager and field teams to convert demand into sustained territory growth.

What You'll Do:

Account Management/Business Development

• Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions that align with customer needs.
• Defend business by maintaining strong, long‑term relationships with key customer accounts through consistent engagement, responsiveness, and value‑added support.
• Serve as the key partner for both assigned customers (dealers/distributors) as well as market stakeholders (builders, architects, contractors), ensuring partnership, satisfaction and loyalty.
• Develop structured account plans and execute growth targets for each key account.
• Conduct regular business reviews with key accounts to assess goals, performance, challenges, and future needs.
• Translate customer feedback into internal recommendations for product, pricing, service, or process improvements.
• Maintain account profiles, activity logs, and pipeline opportunities in CRM tools.
• Use data to forecast account performance, identify trends, and prioritize actions.

Drive Demand for Exteriors Products

• Engages market stakeholders to generate downstream demand for Exteriors products across assigned customers; enables cross-selling to support Channel Managers
• Builds long-term relationships through ongoing account engagement and tailored product solutions, while driving material conversion, and supporting other regional growth priorities.

Execute Market Segment Specialization

• Executes against defined sub-specialization (single family repair/remodel, single family new construction, or multi-family new construction) by partnering to provide product value that aligns with regional growth objectives
• Ability to tailor engagement and messaging to segment-specific needs

Territory Planning/Execution

• Develops and executes district plan that translates regional priorities into weekly/daily activity
• Manages pipeline, targeting, and follow-up to ensure consistent execution against demand-generation goals and adjusts approach based on performance and market

What You'll Bring:

Sales Expertise: Willingness and ability to cultivate relationships, grow networks, nurture leads, and passion to identify targets. Ability to negotiate and collaborate with business leaders to achieve an ideal outcome. Strong understanding of sales processes, sales funnel management, and sales practices. Knowledgeable of market segmentation and goto-market strategies. Familiar with Customer Relationship Management systems to aid in organization and planning.

Business Consultation: Strong business/financial acumen, preferably regarding the construction industry. Understanding business (builder/dealer/installer) financials (margins, turns, labor optimization), market opportunity and dynamics to advise partners for mutual growth. Flexibility to identify and attend key activities within assigned territory while being accountable to a priority-based schedule with prospective customers.

Communication/Influence: Ability to influence internal and external stakeholders and advocate for JHBP, effectively building relationships at all levels of an organization. Able to present in front of large groups and convey messages in a captivating manner. Familiar with key communication tools (DISC, SLII, etc.).

Building Products Knowledge: Familiar with basic construction practices with the ability to understand residential construction process. Learns James Hardie product line, including features, applications, installation considerations, and value drivers across residential and commercial projects.

Bachelor's degree or equivalent experience required. 3+ years of progressive sales experience with a high-level of organization, discipline, and self-structure, preferably within the building products industry. 1+ years of experience working with a Customer Relationship Management system (Salesforce, HubSpot, Zoho, etc.). Ability to travel outside of local market up to 20% of the time. Valid driver's license is required, and employment is contingent upon maintaining a satisfactory Motor Vehicle Record that meets the Company's driving eligibility standards.

What You'll Receive:

As of the date of this posting, a good faith estimate of the current pay scale for this position is $82,700 to $105,300. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan. At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees. Compensation: competitive salary and bonus eligibility Insurance: day-one health coverage medical, dental, vision, life insurance Paid Time Off: vacation and company holidays Retirement: 401(k) with 6% match Investments: Employee Stock Purchase plan (ESP) Work-Life Balance: parental leave, wellness programs Purpose. Impact. Community: Sustainability Initiatives | James Hardie