Communications Supervisor (COMSUP-01)

Communications Supervisor (COMSUP-01)

Join New Freedom Where Second Chances Become Bright Futures

At New Freedom, we don't just believe in second chanceswe help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society.

Our approach blends empathy with actionoffering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day.

If you're driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong.

The New Freedom Communications Supervisor oversees the Communications Specialist/Mentorship team, which mentors incarcerated individuals to support positive life choices and successful community re-entry.

Duties and Responsibilities:

• Program Oversight & Coordination
• Oversees the establishment and maintenance of relationships with mentees' COIIIs and COIVs to coordinate individualized release plans and support New Freedom Project (NFP) mentorship efforts
• Oversees the provision of mentor applications, acceptance letters, and housing information to COIIIs
• Oversees the coordination of committee meetings for short-term mentees or non-mentees who have opportunities within New Freedom programs
• Mentorship & Stakeholder Relationship Management
• Ensures the development and maintenance of strong relationships with lead mentors on each yard
• Encourages and supports ambassador-type mentor roles that advance NFP's mission of empowering the innate goodness in every human being
• Ensures consistent and appropriate engagement between mentors, mentees, and institutional stakeholders
• Communication & Information Management
• Ensures the Communications/Mentorship team provides timely and accurate information to the New Freedom Media team to address rumors, concerns, or emerging issues on the yards
• Supports adherence to appropriate letter-writing standards and institutional communication requirements
• Compliance, Documentation & Data Management
• Oversees and monitors the scanning, signing, and logging of consent for placement forms for future releases, primarily for parole officers
• Oversees and ensures the accurate logging of mentor interactions and required encounters within the CRM platform
• Staff Supervision, Training & Performance Management
• Supervises and supports the Communications Specialist/Mentorship team to ensure caseload management and performance standards are met
• Supports and participates in the training of all new Communications Specialists
• Partners with Human Resources and senior leadership to address staff performance concerns in a timely, effective, and professional manner
• Professional Accountability
• Demonstrates integrity, professionalism, and accountability in all interactions with staff, mentors, institutional partners, and mentees
• Takes ownership of team performance, program outcomes, and compliance with organizational policies and institutional guidelines
• Ensures confidentiality, ethical standards, and accurate documentation are consistently upheld
• Models New Freedom values in leadership approach, decision-making, and communication
• Proactively identifies challenges, escalates risks appropriately, and implements corrective actions when needed
• Maintains responsibility for meeting deadlines, managing priorities, and following through on commitments
• Accepts feedback constructively and engages in continuous learning and improvement to enhance program effectiveness and leadership impact
• In addition, all other duties as assigned

Required Qualifications:

• Excellent verbal and written communication, organizational, time-management, and critical-thinking skills
• Strong problem-solving ability, with sound judgment in sensitive, high-accountability environments
• Demonstrated ability to work effectively in both team-based and independent settings, taking initiative when appropriate
• Proven ability to remain flexible, adaptable, and solution-oriented in a fast-paced environment with frequently changing priorities
• Thorough understanding of recovery-focused practices, including 12-step program principles, trauma-informed approaches, or similar recovery frameworks
• Ability to maintain confidentiality, comply with institutional and organizational policies, and uphold ethical standards
• Demonstrated reliability, accountability, and professionalism when working with justice-involved populations
• Intermediate computer proficiency, including Microsoft Office (Excel, Word, Outlook, Teams), internet-based systems, and electronic record-keeping platforms (e.g., CRM and/or Electronic Health Records)
• Minimum of two (2) years of experience working with incarcerated individuals and/or within D.O.C. re-entry programs
• Minimum of one (1) year of experience as a Communications Specialist (or equivalent experience)
• Minimum of one (1) year of supervisory or team-lead experience, including oversight of performance, workload, or training
• Must be 21 years or older
• High school diploma or General Equivalency Diploma (GED)

Preferred Qualifications:

• Bilingual (Spanish/English) communication skills
• Experience coordinating with correctional staff, parole officers, or institutional administration
• Experience using CRM databases, case-management systems, or documentation platforms in a compliance-driven environment
• Prior experience supporting or supervising staff within nonprofit, social services, re-entry, or recovery-focused programs
• Postsecondary coursework or certifications in social work, counseling, criminal justice, human services, or a related field

Why You'll Love Working Here:

At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We're fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:

We take care of the people who take care of others. At New Freedom, you'll enjoy:

• Competitive pay because your impact matters
• Enhanced health insurance - wellness shouldn't be a burden
• $0 Medical Plan available and other majority paid by company options
• $0 primary care co-pay
• $2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)
• Flexible Spending Account- medical and dependent care options
• Low-cost dental, vision, & supplemental coverage- to further support your health
• Company-paid life insurance & short-term disability for unexpected needs
• Employee Assistance Program confidential support for life's challenges
• Voluntary Pet Insurance medical assistance for your furry family
• 401(k) with company match invest in your future while you invest in others
• Generous paid time off including sick days, holidays, vacations, and more
• Free meals, snacks, drinks, & gym access fuel your body and mind
• Free onsite training & certifications CPR, Safety Care, Peer Support, and more

Additional Notes: New Freedom Ops LLC is an Equal Opportunity Employer, a drug-free workplace, and complies with Veteran and ADA regulations as applicable.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.