Engagement Coordinator

Job Description

Job Description

The Engagement Coordinator is responsible for inviting sponsors to more deeply engage with the Unbound community by volunteering at Catholic parishes and other events. Working in a team environment, the Engagement Coordinator must be able to communicate enthusiasm for the work we do and be persuasive in their approach. Communicates primarily by email but also utilizes phone and mail; this individual will recruit, encourage and support supporters of Unbound.

This position provides personalized service to supporters and members of the Unbound community. Responsible for ensuring engagement communities are successful and provide quality experience to all involved.

Who We Are

Unbound is an international nonprofit based in Kansas City, Kansas, and founded by lay Catholics grounded in the Gospel call to put the needs of the marginalized and vulnerable first.

Our mission is to support families and communities worldwide on their self-directed paths out of poverty.

Our vision is to build a world free from poverty where all people have access to resources, community support and the ability to make decisions that improve their lives and uphold human dignity.

Unbound offers a practical way for sponsors, donors and volunteers to make a personal and direct impact as partners in our global community. Through walking with a child and family, youth, elder or community on their path out of poverty, our supporters have an opportunity to expand their worldviews and be part of creative solutions to poverty.

Essential Duties and Responsibilities : include the following: Other duties may be assigned.

• Recruit and train sponsor volunteers for Weekend Assignments and other outreach events
• Maintain and update all training materials and processes for sponsor volunteers for Weekend Assignments and other outreach events
• Communicate effectively with the Catholic priests who serve as Unbound preachers and other presenters
• Suggest improvements to processes regarding sponsor volunteers at Weekend Assignments and other outreach events
• Provide excellent customer service and support by phone, email and other communication methods to our sponsors, sponsor volunteers, and preachers
• Ensure reporting of key performance indicators for sponsor volunteers at Weekend Assignments and other outreach events
• Recommend additional measurements for assessment of the Weekend Assignment volunteer program
• Utilize data, key performance indicators, and feedback from preachers and sponsor volunteers to improve the Weekend Assignment volunteer program
• Assist in the planning and execution of virtual and in person gatherings of Unbound priests, sponsor presentations, and other engagement events
• Serve as the primary backup for the Outreach Support Specialist

Supervisory Responsibilities – None.

Personal Characteristics & Competencies – To perform the job successfully, an individual should demonstrate the following competencies and skills.

• Demonstrate diversity by recognizing the dignity of each person reflected in the structure and activities of Unbound which include relationships of mutual respect, teamwork, and commitment to Unbound’s core values.
• Excellent written and oral communication skills include the ability to synthesize information into clear, concise messages in a compelling manner to internal stakeholders.
• Ability to build trusting, collaborative relationships with Outreach team members and cross-functional partners.
• Professional appearance and attitude, self-motivated and goal driven.
• Ability to demonstrate poise, tact, and diplomacy. Strong teamwork aptitude is required.
• Strong interpersonal skills to establish and maintain effective working relationships and the ability to model our core values.

Qualifications and Experience : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. (Examples)

• High school diploma or equivalent. For-profit and non-profit experience preferred. Global experience is a plus.
• 2+ years of experience in strategic relationship management, stakeholder engagement, and cross-functional collaboration.
• Moderate to advanced computer skills in a Windows environment, including Microsoft Office Suite and customer relationship management systems.
• Able to quickly establish credibility and build rapport to be recognized as a leader and expert.
• Self-starter, action oriented. Influential and collaborative communication style.
• Demonstrated ability to multitask and effectively manage and prioritize tasks.
• Must possess a positive attitude and be open to new ideas with the ability to listen carefully, try new things, suggest alternatives, and solve challenges.
• Strong accuracy and organizational skills.
• Energetic, self-starter who demonstrates a strong work ethic.
• Ability to write reports, business correspondence, and procedure manuals.
• Bilingual in Spanish/English or other relevant languages is preferred.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Frequently required to sit, stand, and walk.
• Use hands to finger, handle, or feel, reach with hands and arms.
• Required to talk and hear consistently.
• Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
• Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Noise level in the work environment is usually moderate.