Customer Support Specialist/Travel (Flexible Schedule)
HJB Travels
Customer Support Specialist/Travel (Flexible Schedule)
Galena, Illinois, United States
We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.
In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.
Key responsibilities include:
- Respond to customer inquiries via phone and email
- Assist clients with travel questions, reservations, and general support
- Provide accurate information about destinations, policies, and procedures
- Deliver professional, friendly, and consistent customer service
- Follow company standards and operational guidelines
- Maintain clear documentation of customer interactions
Qualifications:
- Strong communication and customer service skills
- Previous customer service experience preferred but not required
- Ability to work independently and manage time effectively
- Comfortable using computers, email, and online tools
- Detail-oriented with a solution-focused mindset
- Interest in the travel industry is a plus
What we offer:
- Flexible scheduling (part time or full time)
- Training and ongoing support
- Growth opportunities within the travel industry
- Collaborative and supportive team environment
Vacancy posted 2 days ago
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