Onsite Specialist - Wichita, KS

Wichita, KS •

ABTS

DescriptionPosition SummaryWe are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Onsite Specialists are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Onsite Specialists provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.This role is on site at our Wichita office location. FLSA Status: Non-exemptRequirementsMajor Duties and ResponsibilitiesProvides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-usersIdentify, document, prioritize, troubleshoot, and escalate service requestsFacilitates the restoration of normal service operation while minimizing impact to the end-userProvide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installationEvaluates and identifies installations and other needs in a new client environmentDesired Skills, Abilities, Characteristics, and EducationClient service oriented and positive participating team memberOnsite hardware set up and support experience, preferably with an MSPStrong mechanical aptitude, working with tools and various networking suppliesAbility to maintain confidentiality of the company and client informationExcellent written and verbal communication skills requiredAbility to document and follow established company proceduresUnderstanding of hardware, software, security tools, and conceptsExperience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)Server and networking hardware support experience requiredIT Glue experience preferredWatchGuard/Firewall experience preferredStorageCraft, Datto backups experience preferredAbility to work autonomously both swiftly and effectivelyMust be able to travel onsite to client premisesExperience with using networking toolsPhysical/Mental Requirements:Excellent communication and customer service skillsAbility to manage multiple tasks and priorities effectivelyWillingness to lift and move IT equipment as neededWorking ConditionsAdams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.