Domestic Agent III

Domestic Agent III

The Domestic Agent III has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Essential responsibilities include:

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
• Route freight shipments across multiple transportation modes and services based upon client requests
• Proactively communicate with clients regarding status of freight
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
• Assist local sales and domestic offices with air/ground freight issues
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
• Ensure paperwork, labeling and scanning for accuracy
• Understand the requirements/expectations of handling shipments of consequence NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory
• All other duties as the business deems necessary

Non-essential responsibilities include:

• Other duties and responsibilities will be assigned as business demands deem necessary.
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations

Qualifications include:

• Customer Focus
• Oral & Written Communication
• Teamwork
• Problem Solving
• Attention to Detail

Other skills we hope to see:

• Associates Degree or equivalent preferred
• 7 - 10 Years Freight Forwarding experience preferred
• Proficiency in math & geography skills
• Ability to identify root causes of service failures, recommend solutions and implement recommendations. Strong organizational and time management skills.
• Dangerous Goods Certification preferred
• Advanced knowledge of regulations and compliance procedures associated with all areas of freight forwarding, domestic forwarding ground carriers, commercial airlines, and cartage. Advanced knowledge of IATA and TSA regulations.
• SAP, AS400 experience is preferred.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
• Ability to communicate and interact effectively with a variety of people; can effectively present information in large group settings.
• Responds promptly & professionally to customer needs and solicits feedback to improve performance.
• Proficiency using MS Office
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and railon time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at View phone number on click.appcast.io.