Senior Customer Success Associate

As a Senior Associate, Customer Success, you will be responsible for driving long-term success and value for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support & training, and at-risk client outreach. You will partner with Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction.

• Become an expert on the commercial real estate industry, Green Street's platform and our users' workflows
• Train users on the most effective ways to use Green Street to achieve their business objectives
• Conduct Customer Success activities including user onboarding, training, and support
• Proactively engage users at key touchpoints to expand their use case for Green Street and mitigate account attrition
• Find new and creative ways to engage with clients and grow the overall client value
• Partner with Account Management to identify at-risk accounts and improve retention outcomes
• Identify and advocate for clients' needs throughout Green Street
• Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
• Become a trusted partner for our clients
• Hit annual KPIs for user and usage growth, client health scores, and retention rates

• A Bachelor's degree in finance, accounting, real estate, economics, or a related field
• 2+ years of experience in customer success, financial sales/services, relationship management, or client service environment
• Ability to think strategically and develop thoughtful client outreach and risk mitigation plans
• Superior relationship building skills and a passion for connecting with clients and driving client value
• Strong attention to detail and desire to provide exceptional service on each client interaction
• Desire to provide exceptional client service
• Ability to present on complex topics in clear and concise manner