Computer Support Specialist

Computer Support Technician

Under general supervision, configures, installs, tests, maintains, troubleshoots, and repairs computer systems and peripheral equipment; provide guidance to users in proper operation and care of hardware, software, and peripheral equipment. Receives supervision from Director of Information Technology, or designee. Positions in this classification exercise no supervision.

Examples of Duties

Essential Job Functions: Duties may include, but are not limited to, the following:

• Installs, maintains, and updates a variety of client operating systems and devices
• Provides support to district users, parents, students, and others as required
• Configures and sets up external devices such as printers, audio-visual equipment, mobile carts and charging stations, and other external devices for computers
• Sets up, installs, replaces, and maintains computer and related equipment in a large multi-vendor enterprise networked environment
• Provides technical support in the troubleshooting and resolution of problems with client device hardware, network connectivity, software, and peripherals
• Diagnoses defects in equipment and performs skilled work in repair of various user devices
• Consults with and makes recommendations to sites when parts for repairs or new equipment are needed
• Supports the installation, use-of, and maintenance of any District applications and other software
• Uses technology support tools such as telephone, remote viewing or control software, and other remote district deployment and support tools to provide technical assistance to all users
• Creates, develops, and maintains internal technical knowledge base articles
• Evaluates and tests new hardware, application programs and provides feedback
• Provides guidance, training, and instructions to other technicians
• Provides possible recommendations and solutions to departmental manager concerning enhancements to hardware and software
• Utilizes ticketing system to enter and manage work requests
• Serves as a liaison between schools and departments to coordinate activities, exchange information, and resolve issues
• Assists with inventory audits as needed
• Performs job related duties as assigned

Qualifications

Experience and Education/Training: Two (2) years of paid full-time experience working as a computer support technician supporting multiple sites with a variety of computer equipment, operating systems, and applications software in a multi-vendor environment. High school graduation or the equivalent. Licenses/Certificates/Registrations: An appropriate, valid California driver's license and auto liability insurance.