Patient Advocate

Patient Advocate

TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.

TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better.

Job Description

• Respond to and resolve patient customer service inquiries via telephone and e-mail.
• Conduct all patient communication with calm, professionalism and courtesy.
• Communicate with the clinical teams regarding any patient concerns and refund requests.
• Coordinate with Patient Accounts team to manage patient account balance inquiries, disputes and declined payments.
• Provide itemized statements to patients upon request.
• Maintain records of all patient communication.
• Assist with financial reconciliation for patients transferring care between offices.
• Process refunds and communicate/collaborate with respective departments as necessary.
• Manage credit card chargebacks.
• Collaborate with Marketing team to help mitigate negative social media reviews.
• Comply with federal and state collection laws.
• Notify management of any strange scenarios, possible compliance concerns or recurring issues.

Qualifications

**Required Qualifications:**

• Previous experience in accounts receivable or patient billing.
• Previous customer service experience in a healthcare or financial services environment.
• Pleasant and professional telephone manner.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of HIPAA regulations and patient privacy requirements.
• Familiarity with collection laws and compliance standards.
• Experience with electronic health records (EHR) or medical billing software.
• Experience managing credit card chargebacks or payment disputes.
• Demonstrated problem-solving and critical thinking abilities.
• Experience collaborating across multiple departments.

All your information will be kept confidential according to EEO guidelines.