Field Service Rep (II)

Field Service Representative The Field Service Representative provides mechanical, electrical, and supervisory services to assemble, install, repair, overhaul, and maintain Defense Maritime Solutions products in accordance with prescribed tolerances and according to established procedures. The position also provides the regional sales organization with recommendations and information regarding customer needs for repair parts, services, and upgrades. This Field Service Representative role may also provide commercial diving support. Commercial diving experience and certifications are a plus. Key Responsibilities Performs and supervises assembly, installation, repair, and maintenance of company products in the field and shop. Accomplishes major field repairs, inspections, tests, and troubleshooting and assures performance in accordance with work standards. Utilizes technical information, repair specifications, and procedures to accomplish requirements. Applies problem‑solving methods to identify root causes and diagnose repair and replacement needs. Resolves service complications to customer satisfaction within specifications of equipment to assure safe and reliable operations. Prepares and submits complete service reports and QA documentation on each project. Documents actions taken or needed and makes recommendations to customers and internal management regarding improvement opportunities. Performs on‑site investigation of warranty claims to assess the validity of claims. Provides technical leadership guidance and planning assistance to customers. Projects a positive image of the company and products. Maintains personal skill levels and continually develops new skills to maintain proficiency with new and evolving products. Trains company or customer personnel on applicable company products. Is able to travel and perform work on an unlimited/unrestricted basis worldwide. Maintains close relationships with ship engineers and port engineers. Solicits parts and service business and forwards requests to sales personnel. Maintains computer skills to effectively communicate from remote locations with management, staff, and customers via email, word processing, spreadsheets, and databases. Resolves workplace conflicts as necessary. Adheres to workplace safety, security, and housekeeping standards. Interfaces with customers and suppliers on a daily basis and promotes the positive image of the corporation. Submits appropriate business expense and travel information in form in accordance with established procedures and policies. Development Responsibilities Recommend methods and instruct customer personnel in proper assembly service, installation and repairs of company products. Recommend methods and techniques to company personnel for product improvements or repair and service improvements. Recommend strategies and methods to achieve sales and service goals. Ensures that documentation is complete and that information is completely communicated to Management, Sales, Operations, and Contract Management as required to assure that all requirements are fulfilled on time and within budget. Maintains computer skills to effectively communicate from remote locations with management, staff, and customers via email, word processing, spreadsheets, and databases. Resolves workplace conflicts as necessary. Adheres to workplace safety, security, and housekeeping standards. Interfaces with customers and suppliers on a daily basis and promotes the positive image of the corporation. Submits appropriate business expense and travel information in form in accordance with established procedures and policies. Professional Skills Ability to read and interpret engineering drawings. Knowledge and skill in using computer software, including Excel, MS Word, and PowerPoint. Interpersonal, presentation, and communication skills. Perform the job according to DMS standards and according to the procedures as defined by the product company. Execute the job in the most efficient and effective manner. Perform the job within budget and on schedule. Must be authorized to work in the U.S. without sponsorship. Must be able, and willing, to travel within the Continental U.S. and Worldwide, with notice. Education/Experience A.S. in Engineering or Marine Technical area, or 5 10 years prior experience in an engineering field. DOD Security Clearance This position may require the ability to obtain and maintain a security clearance, as determined by business needs. American With Disabilities Specifications General Requirements of Employment Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities may be required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate. #J-18808-Ljbffr Defense Maritime Solutions Inc