Service Manager

Service/Floor Manager

Golden Steer Steakhouse – New York City

The Golden Steer is one of America’s most iconic dining institutions, known for flawless culinary experiences steeped in tradition. We are expanding to New York City and seeking a dynamic, floor-present Service Manager to lead our Front of House team with integrity, hospitality, and a relentless pursuit of excellence.

Experience Profile

Fine Dining Service Operations

• 5–7 years of experience in upscale or fine dining restaurants, including 2+ years in a service manager or supervisory role.
• Successfully manages high-volume dining rooms with elevated service standards and multi-course meals.
• Proficient in steakhouse service, including steak temperatures, tableside presentations, and menu enhancement suggestions (e.g., truffle butter, bone marrow).
• Oversees day-to-day FOH operations: pacing, table turns, section management, guest transitions, and hands-on leadership during service.
• Must possess the stamina and strength to uphold Golden Steer standards — including the ability to remain on your feet for extended periods (8+ hours) and comfortably lift up to 50 pounds when supporting daily operations and service flow.
• Ability to walk, bend, reach, and climb stairs as necessary.

Wine & Beverage Expertise

• Strong working knowledge of wine, spirits, and cocktail service; confident in pairings and upselling.
• Collaborates with beverage leadership to maintain cellar organization and train staff in wine service techniques (e.g., bottle presentation, decanting).
• Upholds wine integrity and consistency in guest experience.

Team Leadership & Development

• Leads daily pre-shifts emphasizing menu knowledge, guest service goals, and teamwork.
• Coaches and supports servers, bussers, runners, and bar team in accordance with training SOPs and service philosophy.
• Participates in performance evaluations and team development through mentoring and high standards.

Guest Experience & Problem Solving

• Actively manages the floor during service and takes ownership of VIP tables and repeat guest relationships.
• Resolves guest concerns with poise and professionalism, embodying the “Of course” mindset.
• Partners with hosts and kitchen leadership to maintain seamless guest flow and exceptional pacing.

Key Traits & Competencies

• Hospitality-First: Passionate about creating exceptional guest experiences through warmth, respect, and personalization.
• Floor General: Strong, calm, visible leader on the floor who maintains service flow under pressure.
• Detail-Oriented: Obsessive about polish, timing, plate presentations, and consistent guest transitions.
• Wine-Confident: Comfortable educating staff and guests on wine service, pairings, and bottle presentation.
• Team Builder: Fosters accountability, morale, and growth within a diverse service team.
• Guest Recovery Pro: Handles guest concerns with empathy and professionalism; always aims to turn moments of service failure into loyalty.
• Culturally Fluent: Understands the NYC dining scene and how to lead diverse teams in a high-demand market.

Core Value Integration

• Where Going the Extra Mile is the Minimum Bet: Lead a team that exceeds expectations and anticipates guest needs.
• A Flawless Culinary Experience Steeped in Tradition: Uphold consistency and heritage in every interaction and service detail.
• 1% Better Every Day: Model a mindset of continuous improvement, both personally and with your team.
• Integrity & Individuality, Always: Foster a respectful and collaborative workplace rooted in honesty, openness, and genuine hospitality.

Preferred Qualifications

• Familiarity with NYC fine dining culture and expectations of elite clientele.
• Availability to work evenings, weekends, and holiday shifts.
• Experience managing union and non-union teams preferred.

To Apply:
Please submit your resume and a brief cover letter.

*We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We are committed to cultivating a diverse and inclusive workplace where everyone feels valued and respected.