Patient Reception Specialist

About Our Company We’re a physician‑led, patient‑centric network committed to simplifying health care and bringing a more connected kind of care. Our provider network serves millions of patients through traditional practices, patients’ homes, and virtually via VillageMD and its operating companies. Job Description The Patient Reception Specialist is responsible for providing patient support and communication, facilitating an exceptional patient experience, and building trust and loyalty. The role involves welcoming patients, preparing them for their appointment, and ensuring clear communication about the services they will receive. Key Responsibilities Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in the practice EMR. Perform demographic and insurance validation and inform patients of privacy policies and procedures. Keep the reception and patient waiting areas clean and organized. Collect patient co‑payments, reconcile charges and outstanding balances upon check‑in; submit batches daily. Schedule patient appointments and follow‑up appointments per established policies and procedures. Effectively communicate unexpected schedule delays to patients and assist with patient comfort if delays arise. Perform other duties as assigned. Qualifications Adept in medical terminology and insurance practices. Proficient with computer programs and applications including Outlook and practice EMR systems. Competent in basic arithmetic to make accurate calculations, balance and reconcile figures. Knowledgeable of CPT and ICD‑10 coding. Current BLS certification for healthcare providers preferred. High School Diploma/Equivalency required. Experience in primary care, family practice, internal medicine, urgent care, or ER preferred. Benefits Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401(k) savings plan. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. #J-18808-Ljbffr Summit Health Management