Community Engagement Associate

Overview: The Community Engagement Associate plays a vital role in fostering a vibrant and inclusive community at The Maze. This position is responsible for developing and implementing strategies that encourage member connections, participation, and a sense of belonging. Along with serving as the primary point of contact for member inquiries, this person will curate and execute events and support initiatives that enhance the member experience.

What You Will Be Doing

• Serve as on-site point of contact
• Develop and implement innovative strategies to foster connections among community members and encourage active participation.
• Serve as the main point of contact for all member inquiries and needs via email, phone, and in-person interactions when necessary.
• Curate, plan, and execute engaging events hosted by The Maze, ensuring they meet the interests and needs of the community.
• Assist with member-hosted events by fielding requests, managing the community calendar, and serving as the day-of point person to ensure seamless execution.
• Field and analyze member feedback to continuously improve offerings and address member needs
• Generate creative ideas for and write all member communications aimed at engaging members, promoting events, and enhancing overall community visibility
• Host new member onboarding to ensure members are set up for a successful membership
• Moderate the online community, ensuring a positive and constructive environment for all members.
• Manage and update member CRM
• Own Cornerstone Community groups, which includes curation, communication, and any changes

What We Look For

• Located in NYC — required to be on-site 5 days a week
• Experience and interest in community engagement, member relations, or similar roles, with a track record of fostering connections and participation.
• Experience planning and executing events, including logistics management and day-of coordination, demonstrating strong organizational skills.
• Strong customer service skills, with experience responding to inquiries and addressing member needs in a professional and timely manner.
• Exceptional writing and verbal communication skills, with the ability to convey ideas clearly and effectively to diverse audiences
• Familiarity with collecting and analyzing feedback from community members to inform improvements and enhance member satisfaction.
• Proficiency in using digital communication platforms (e.g., Slack, email marketing tools) and social media for community engagement and outreach