Account Coordinator

About HUB:

HUB International is a global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 650 offices across the United States, Canada and Puerto Rico with more than 21,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.

Primary Role:

The purpose of the Benefits Account Coordinator is to ensure accuracy of HUB online enrollment platform. This position works as an integral part of the Experience Team and is responsible for data entry, corrections and technology support. They will also function as a primary support to the Account Executive.

Duties and responsibilities

• Responsible for the open enrollment closeout process.
• Responsible for open enrollment and special enrollment notes update in Benefit Point.
• Responsible for completion of the post enrollment discrepancy reports.
• Expert with carrier website enrollment process, rules and eligibility.
• Expert user in BenAdmin system including employee maintenance, data corrections and generating reports.
• Answers technology and eligibility inquiries from clients, employees and vendors via phone and email within 5 business hours.
• Performs research and problem resolution of data issues using multiple systems, tools and resources.
• Initiates and follows through with Account Executive and/or client on enrollment and eligibility related inquires.
• Maintains positive relationships both internally and externally
• Maintain HUB Values including HIPPA Compliance
• Ensures we're meeting turn-around times and Key Performance Indicators outlined for the role

Qualifications

Work experience:

• 1-2 years working for a carrier or brokerage firm preferred

Education:

• Bachelor's degree preferred

Knowledge and Skills

• Strong verbal and written communication skills
• Analytical and problem solving abilities
• Proficient in Microsoft Office - intermediate to expert user level preferred.
• Excellent organizational skills
• Ability to work well under pressure with attention to detail
• Team oriented self-starter with ability to prioritize, monitor and control work flow deadlines and be flexible
• Detail oriented
• Sense of urgency
• Understanding of benefits & benefit terminology
• Proficient typing ability
• High degree of independence and problem-solving skills
• Accurate completion of enrollment/changes which includes follow-up with carriers and team

#LI-KP1

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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