Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Join Our High-Performing Team in Greenbrook!  

Navin has proudly served the Greenbrook community as a State Farm Agent for over 30 years. Our agency is built on a foundation of experience, mentorship, and a strong drive for growth. With a team of 6–7 professionals, we are a close-knit group of highly motivated individuals who are committed to personal development and collective success. 

We are an established, growth-oriented agency looking for team members who are self-motivated, entrepreneurial, and driven to succeed. Our culture is built on results, mentorship, and a passion for helping others thrive in their careers. 

If you’re ready to bring your ambition and energy to a team that values success, growth, and development, we’d love to hear from you! 

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Navin Jiwnani - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing inquiries to the appropriate team members.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Forward claims to the appropriate claims department for further handling, with empathy and understanding.
• Maintain accurate records of customer interactions.
• Provide excellent customer service, including timely follow-up to ensure customer needs are met.

QUALIFICATIONS:

• Prior experience working in a State Farm office.
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Bilingual Spanish required
• Pre-licensed required